topic I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now? in Get your taxes done using TurboTax

I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

ruffpuzzles — Wed, 14 Jan 2026 15:03:28 GMT

Re: I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

xmasbaby0 — Wed, 14 Jan 2026 15:50:36 GMT

What did you purchase at Best Buy? Did you purchase desktop download software? You appear to be posting from online TurboTax.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Re: I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

VolvoGirl — Wed, 14 Jan 2026 15:59:47 GMT

I see that some Amazon and Best Buy are selling a license code for the Online verison.

How to use the Online License Code
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-usar-turbotax-online-que-compre-en/L35Wg9uJ9_US_en_US

Re: I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

VolvoGirl — Wed, 14 Jan 2026 16:07:03 GMT

I see that some Amazon and Best Buy is selling a license code for the Online verison.

How to use the Online License Code. It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-usar-turbotax-online-que-compre-en/L35Wg9uJ9_US_en_US

BEST BUY screen shot

Re: I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

baldietax — Wed, 14 Jan 2026 23:47:03 GMT

and note Intuit doesn't regard these pre-paid online versions as refundable

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US

TurboTax Online purchased from an authorized retailer

Starting December 2025, select retailers will sell TurboTax Online products. Please note that these products don't come with a 60-day satisfaction guarantee and are considered non-refundable by Intuit.

For returns or concerns regarding your purchase, contact the retailer directly.

Re: I already purchased Turbo Tax online from Best Buy. Why is Turbo Tax asking for $40 more now?

VolvoGirl — Wed, 14 Jan 2026 23:49:31 GMT

@baldietax Good find!