https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-intuit-account-the-email-they-have-doesn-t-work-and-the-password-either-i-need/01/3723965#M1380007 Tue, 13 Jan 2026 07:19:56 GMT nboswell1978 2026-01-13T07:19:56Z https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-intuit-account-the-email-they-have-doesn-t-work-and-the-password-either-i-need/01/3723965#M1380007 Tue, 13 Jan 2026 07:19:56 GMT https://ttlc.intuit.com/community/taxes/discussion/i-can-t-get-into-my-intuit-account-the-email-they-have-doesn-t-work-and-the-password-either-i-need/01/3723965#M1380007 nboswell1978 2026-01-13T07:19:56Z https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-intuit-account-the-email-they-have-doesn-t-work-and-the-password-either-i/01/3723977#M1380014 <P>Here's how to look for the correct User ID and reset password so you can access your account.&nbsp; When you go through the steps below, you may discover more than one User ID, i.e., multiple accounts.&nbsp; &nbsp;In case that method doesn't work for you, at the bottom of this posting I also left info on how to look for/recover an account using another method that doesn't require a phone or email address (User ID).</P><P>&nbsp;</P><P>To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.&nbsp; When using the Account Recovery tool, try using your phone number first <STRONG><EM>if</EM></STRONG> you can still access it.&nbsp;&nbsp; After that, if necessary, then run the tool on your email address(es) you can access.<BR /><BR /><STRONG>NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.&nbsp; Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.&nbsp;</STRONG> You may wish to copy this link so you can paste it into the new browser session.<BR /><BR /><A href="https://myturbotax.intuit.com/account-recovery" target="_blank" rel="nofollow noopener noreferrer">https://myturbotax.intuit.com/account-recovery</A><BR /><BR />If still no luck after running that on your phone number you can still access and email address(es) that you can access,&nbsp; here's another method:</P><P>Go back to the tool again, but <STRONG>this time leave the data field blank</STRONG>, scroll down a bit, then choose the small blue link that says <STRONG><FONT color="#0000FF">"Try something else"</FONT>,</STRONG> and it will look you up by other parameters.</P> Tue, 13 Jan 2026 09:09:54 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-can-t-get-into-my-intuit-account-the-email-they-have-doesn-t-work-and-the-password-either-i/01/3723977#M1380014 mesquitebean 2026-01-13T09:09:54Z