topic How can I change the address TurboTax is mailing my refund check to? in Get your taxes done using TurboTax

How can I change the address TurboTax is mailing my refund check to?

Kourtsq — Thu, 25 Dec 2025 02:15:13 GMT

My refund was issued to TurboTax and then turbotax tried to deposit the refund to me but the account my refund went to was closed. TurboTax mailed a paper check but it was mailed to the wrong address.

Re: How can I change the address TurboTax is mailing my refund check to?

xmasbaby0 — Thu, 25 Dec 2025 03:03:57 GMT

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

What is Refund Processing Service?

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRST from the IRS to the third party bank. Then the bank takes your fees out of your refund and sends the rest of the refund to you.

Re: How can I change the address TurboTax is mailing my refund check to?

xmasbaby0 — Thu, 25 Dec 2025 03:07:00 GMT

If the address you used on your tax return is wrong, you need to send a change of address to the IRS. And you need to contact the third party bank and sort out the address problem with them.

https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com