topic Re: Reading Forum on iPhone in Get your taxes done using TurboTax

Reading Forum on iPhone

VolvoGirl — Wed, 17 Dec 2025 18:54:06 GMT

Couldn’t find a topic area to post this. But on my iPhone there is a big box asking if you want a Full Service expert……. It is taking up a lot of my screen. How do you dismiss, delete or exit it? It starts out with a bubble Ask AI Concierge then automatically jumps to the FullService box. Is the Give Feedback blocking a X or something? See my screenshot.

Re: Reading Forum on iPhone

Opus 17 — Wed, 17 Dec 2025 20:26:02 GMT

The X to dismiss the prompt is at the top right corner. I don't know if you can scroll right or pinch to shrink, I suppose it depends on your phone. However, it comes back every time I change to a different page or topic. It should remember that you dismissed it and not come back. I'll post it to the mods but you know how it goes.

Re: Reading Forum on iPhone

VolvoGirl — Wed, 17 Dec 2025 20:37:47 GMT

Yeah the X must be hiding under the blue give feedback on the right side. I can’t get rid of that either. Zooming in or out doesn’t affect it. Do you have give feedback button on any screens? It’s on all mine.

Re: Reading Forum on iPhone

Opus 17 — Wed, 17 Dec 2025 20:48:04 GMT

@VolvoGirl wrote:

Yeah the X must be hiding under the blue give feedback on the right side. I can’t get rid of that either. Zooming in or out doesn’t affect it. Do you have give feedback button on any screens? It’s on all mine.

I have a feedback button when I get down to the forum level but it doesn't cover the X. It also doesn't do anything, just turns the screen gray and brings up another X to close it--there is probably supposed to be a function there but it doesn't work. You may have a phone with a shorter screen so the feedback and expert blocks overlap.

Have you tried a different browser? I just loaded the Brave browser (which has improved privacy features) and it blocks or doesn't show the expert box or the blue feedback tab. You can also try Opera which I have occasionally used, supposed to be more efficient and use less power on mobile.

Re: Reading Forum on iPhone

VolvoGirl — Wed, 17 Dec 2025 20:56:17 GMT

Hey I found it! I went into iPhone settings for Safari and turned on the Tab Bar. Then in Safari I clicked on tab bar right side and it gave me options like Hide Distracting Items and Show Hidden Items. I was able to hide the Give Feedback button which let me see the X. Have to play with it some more.

Re: Reading Forum on iPhone

VolvoGirl — Wed, 17 Dec 2025 21:03:24 GMT

Good. I got the expert help box hidden too. Can’t wait for an Event day. Those are worse and take up more screen. Hope I can finally hide those top and bottom banners too!

Re: Reading Forum on iPhone

GabiU — Thu, 08 Jan 2026 17:07:27 GMT

Thanks for the information on this. I've passed it along.
@VolvoGirl Are you seeing what you mentioned with the current banner on mobile? Can you take a screenshot and share so we can research? Thanks!

Re: Reading Forum on iPhone

VolvoGirl — Thu, 08 Jan 2026 17:24:40 GMT

Yes. As I said I got it hidden on the main all listing screen but it shows up on the individual posts. Takes up screen. I have a small iPhone SE.

Re: Reading Forum on iPhone

GabiU — Thu, 08 Jan 2026 18:30:54 GMT

We shortened the message so hopefully its a little better for you, @VolvoGirl