topic Re: charges for Advantage program in Get your taxes done using TurboTax

charges for Advantage program

garysandstrom — Thu, 27 Nov 2025 17:19:16 GMT

I never knowingly ordered the Advantage plan and received no emails in October or November regarding the plan. Looking at my records I noticed I was charged $120 the previous year for the same thing. You owe me $240 for illegitimate charges, so either credit my credit card or apply it to future transactions. Otherwise I will cancel my account.

Re: charges for Advantage program

M-MTax — Thu, 27 Nov 2025 18:45:24 GMT

You're going to have to contact customer service for this:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Re: charges for Advantage program

xmasbaby0 — Thu, 27 Nov 2025 19:07:32 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

To cancel Advantage account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article……
https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...

Re: charges for Advantage program

garysandstrom — Wed, 03 Dec 2025 04:25:35 GMT

I have been billed for the Advantage program which I never knew about or agreed to both this year and last. Please terminate my involvement in this program and return the $240 you billed me for last year and this.

Re: charges for Advantage program

garysandstrom — Wed, 03 Dec 2025 04:28:32 GMT

Cancel my membership in the Advantage program and give me back the $240 you charged me for last year and this year. I never wanted to be involved with this program and was never given an option not to be involved. My money has been stolen as far as I'm concerned.

Re: charges for Advantage program

Opus 17 — Wed, 03 Dec 2025 05:27:55 GMT

No one on this board can do that. Please call customer service.