topic Re: Installing & Activating Already Purchased (Online) 2024 Turbotax Software on My New Computer in Get your taxes done using TurboTax

Installing & Activating Already Purchased (Online) 2024 Turbotax Software on My New Computer

user17619471540 — Fri, 31 Oct 2025 22:05:59 GMT

I recently bought a new computer and just installed (I believe) TurboTax 2024 software. When I click on the TurboTax 2024 icon that's now on my screen, it brings me to a page with a disabled button saying, "Activate TurboTax." That same screen also provides two options to proceed from there - either to click on a second button shown under the words "This account has a license code," with that button itself also showing the last four digits of my original license code from my earlier download to my old computer and the text "1/5 Active," as well as a third button saying, "Have another license code? Add another code."

I should note here that the last four digits of the license code shown on the second button do actually correspond to my original license code. However, when I click on it and then click on the now-enabled "Activate TurboTax" button, I get a warning that says, "This license code is already linked to another account." On the other hand, it's useless for me to click on the third button ("Add another code") since I do not have any other code to add.

Thanks to anyone who can tell me what I need to do at this point to Activate my 2024 TurboTax on my new computer so that I can start using it.

Re: Installing & Activating Already Purchased (Online) 2024 Turbotax Software on My New Computer

ashvinamin — Mon, 03 Nov 2025 16:27:34 GMT

I am also in exact same situation. I have also posted the message on this, but have not seen any response. I am hoping someone from Intuit/TurboTax help desk will respond with suggestion(s)/steps to resolve this.

Re: Installing & Activating Already Purchased (Online) 2024 Turbotax Software on My New Computer

baldietax — Mon, 03 Nov 2025 18:07:58 GMT

there is no guaranteed tech support response to posts in this community forum just advice for common problems or tax situations etc so don't wait on a response here; suggest to call the support number directly if you are having problems activating a valid license.

Re: Installing & Activating Already Purchased (Online) 2024 Turbotax Software on My New Computer

mopatron — Mon, 17 Nov 2025 15:37:49 GMT

I have this problem with same old computer. No phone support. This company is joke and monopolizing the service.