topic Re: TT 25 will not install on my Dell win 11 in Get your taxes done using TurboTax

TT 25 will not install on my Dell win 11

rudygac — Tue, 11 Nov 2025 20:19:08 GMT

I've already paid for the download to the desktop and I cannot get my Dell laptop with windows 11 to install the program. Tried just about everything and nothing seems to work. Anyone else having issues with Dell Win 11 and TT25??

Re: TT 25 will not install on my Dell win 11

Mike9241 — Tue, 11 Nov 2025 20:33:07 GMT

if the Dell has S-mode you need to permanently turn it off. does it meet minimum system requirements?

https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements/

have you tried turning off any antivirus software/firewall until installed? do you get an error message?

your final recourse is support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=mhv11wb1

Re: TT 25 will not install on my Dell win 11

rudygac — Tue, 11 Nov 2025 20:43:57 GMT

I have tried to turn off the S mode, but can't tell if it's on or not. I've gone to activation, and it says I have a digital license, but that's about I can do. I go to the microsoft store like it says, but can't figure that out either. Tried the 'off the anti virius' and that didn't help. And Win update says I have all the required equipment. So, I think there must be something about TT25.... I'll try to use your links and thank you for the suggestions.

Re: TT 25 will not install on my Dell win 11

M-MTax — Tue, 11 Nov 2025 21:27:08 GMT

@rudygac wrote:
I have tried to turn off the S mode, but can't tell if it's on or not.

https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85#windowsversion=windows_11

Re: TT 25 will not install on my Dell win 11

Mike9241 — Wed, 12 Nov 2025 03:17:30 GMT

@rudygac you may not have S mode or have turned it off. here's how to check

To check if your Windows device is in S mode, go to Settings > System > About and look for "S mode" next to the Edition.
Steps to Check if You're in S Mode
Open Settings: Click on the Start menu (Windows symbol) on your taskbar and select Settings.
Navigate to System: In the Settings window, click on System in the left sidebar.
Go to About: Scroll down and select About from the options on the right side.
Check Windows Specifications: Under the Windows specifications section, look for the Edition line. If it says Windows 11 in S mode (or similar), then your device is currently in S mode.

if you are not in s mode and your system meets the minimum requirements, your best bet is to contact support. you can allow then to see what you are seeing (screen share) which makes troubleshooting a lot easier.