Purchased Wrong Desktop Product

user17623689237 — Wed, 05 Nov 2025 19:16:43 GMT

I have two laptops, one Windows and the other a Mac. I primarily use my Mac. I purchased the TurboTax Desktop Deluxe for my Mac. After I installed it I attempted to run the program but it would not open: it stated that it only runs on Mac OS version 13 or later. I have 11. I had to purchase the same product again for my Windows laptop. I was able to complete and file my taxes. Now, I want to return the first purchased and get a refund. The number [phone number removed] is not active. Is there any way I can return this product for a full refund?

Re: Purchased Wrong Desktop Product

VolvoGirl — Wed, 05 Nov 2025 19:32:52 GMT

Where/when did you buy it? If you bought it directly from TurboTax we could have told you how to get the other program for Windows. Otherwise How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

topic Purchased Wrong Desktop Product in Get your taxes done using TurboTax

Purchased Wrong Desktop Product

Re: Purchased Wrong Desktop Product