topic I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected? in Get your taxes done using TurboTax

I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

aleksandardanilovic01 — Wed, 04 Feb 2026 08:11:58 GMT

2022 return it says accepted. But 2023 it doesn't say anything, there is no status or like accept/reject

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

xmasbaby0 — Sun, 02 Nov 2025 03:09:36 GMT

The information given to us was that e-filing would close at the end of 10-31-2025, so your return will need to be filed by mail. AGI does not matter when you file by mail. Print, sign and date the return in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

aleksandardanilovic01 — Sun, 02 Nov 2025 08:19:46 GMT

Thanks for the replay.

Where in the app can I find the document that I need to print and sign for mailing?

Also, what should I do about the return from the previous year that shows no status and no AGI?
Should I print and mail that one as well?
(I already e-filed it that same year)

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

xmasbaby0 — Sun, 02 Nov 2025 14:27:16 GMT

Check to see if you used a different account for 2023.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Account Recovery

DID YOU E-FILE?

Did you e-file? Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”

When you e-file your return you will get two emails from TurboTax. The first one will say your return has been transmitted; the second one will tell you the IRS has accepted or rejected your federal e-file. If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

What does it say in your account? Does it show that the return was accepted? Or does it say something else---like "rejected," "printed," or "ready to mail?”

If you discover or realize that your e-file was rejected, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2023.

And for your 2024 return:

Online preparation for 2024 is now closed. If you have any changes or information to add to your 2024 return, that can only be done by using the desktop download on a full PC or Mac.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

aleksandardanilovic01 — Mon, 03 Nov 2025 20:11:57 GMT

I checked I didn't use two accounts on tt.

I uploaded all w2's but, didn't process at the end..
Should I check tax statement on iris site, to make sure?

It doesn't say anything, no status only my w2's uploaded for that year.
If that is the case, should I print and send envelopes for both years 2023,2024?

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

xmasbaby0 — Mon, 03 Nov 2025 20:47:04 GMT

We have no access to your account(s) so we do not know what you did for 2023. If you are sure you only had one TT online account, and that account does not show that you filed a 2023 tax return---is it possible you used some other software program for 2023--not TT?

Check the IRS site and see if the IRS shows if you filed a 2023 tax return.

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

If it turns out that you did not file a 2023 return, the only way to finish preparing a return for 2023 is to use the desktop download software on a full PC or Mac, and the return will have to be filed by mail.

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

aleksandardanilovic01 — Fri, 14 Nov 2025 18:41:25 GMT

Hello,

Thanks for your help.
I just checked everything and see that I filled taxes for 2023 from another software 🙂

Now I'm confused about 2024 taxes because I missed deadline for last year..
Only way is to print tax script and send it to irs?

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

xmasbaby0 — Fri, 14 Nov 2025 19:43:40 GMT

E-filing for 2024 is permanently closed. The only way for you to file a 2024 tax return that you prepared using do-it-yourself tax software is to print it, sign and date it in ink, and mail it in an envelope. You do not need your 2023 AGI in order to do that.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Re: I tried to file my 2024 taxes, but on the last step it asked for my AGI from last year. There’s no status for my 2023 return—maybe it was rejected?

xmasbaby0 — Fri, 14 Nov 2025 19:44:51 GMT

Online preparation and e-filing for 2022, 2023, and 2024 is permanently closed.

Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.

To file a return for a prior tax year

If you need to prepare a return for 2022, 2023, or 2024 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0