topic Irritated No More in Get your taxes done using TurboTax

Irritated No More

jbrown22858 — Mon, 27 Oct 2025 20:20:52 GMT

I stopped using Turbo Tax 4 years ago but continued to use their It's Deductible tool. I pulled away because over the 14+ years, using the Premier version of Turbo Tax which included rental information, Turbo Tax never directed me to take/declare a depreciation on my proper. Thousands of dollars down the drain with no accountability from Turbo Tax for their mistake. I wonder how many other victims are out there because of this glitch. Full confirmation today that I made the right decision to pull away when I did. They're going to lose a lot of loyal customers with this recent act of cowardness.

"THANKS A LOT TURBO TAX!"

Re: Irritated No More

M-MTax — Mon, 27 Oct 2025 20:25:16 GMT

@jbrown22858 wrote:
I stopped using Turbo Tax 4 years ago but continued to use their It's Deductible tool.....

So, you're not currently a paying customer of Intuit but you're lodging a complaint that you can no longer use one of their programs free of charge? Nice!

Re: Irritated No More

jbrown22858 — Mon, 27 Oct 2025 20:26:22 GMT

Yep!

Re: Irritated No More

M-MTax — Mon, 27 Oct 2025 20:33:22 GMT

😎

Re: Irritated No More

baldietax — Mon, 27 Oct 2025 21:38:03 GMT

it's a mystery why they would shut this down and risk losing these zero revenue customers

Re: Irritated No More

User3793 — Tue, 28 Oct 2025 13:41:36 GMT

Seriously, it's comical. If you missed the Depreciation section, that's on you. That is why Turbo lists all categories as you conduct your deductions. I've used the Depreciation section for rental for years as has my dad on his rental without any issue, so I would say it's more you failed to review the sections.

Re: Irritated No More

M-MTax — Tue, 28 Oct 2025 15:30:30 GMT

@User3793 wrote:
Seriously, it's comical. If you missed the Depreciation section, that's on you.

Concur, 100%, and it just goes to demonstrate that there are DIY income tax prep software users who should NOT be using DIY income tax prep software.

In the case of TurboTax, of course there are software issues, but the vast majority are simply user error.