topic Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer in Get your taxes done using TurboTax

Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer

user17612808814 — Fri, 24 Oct 2025 04:57:40 GMT

I had activated Turbo Tax and done my tax, then I back up turbo tax with the whole windows 10 system to my computer. Then I uninstall the turbo tax. Today, I restore the windows 10 system from the backup which included a activated turbo tax to the same computer. When restore completed, I click on the Turbo Tex icon and it first run update then ask me to activate it. I don't understand why it asks me to activate it while I restore it to the same computer. So, I think Turbo Tax software has a bug. It shouldn't ask me to activate it again if I restore it to the same computer.

Re: Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer

Mike9241 — Fri, 24 Oct 2025 06:34:00 GMT

I believe the problem may be that imaging may not make a copy of everything. check the c:\users\user-name\appdata\roaming\intuit\turbotax\tyxx\ for two files with the extension .json if present then here's a link to other steps you can try

https://ttlc.intuit.com/turbotax-support/en-us/help-article/install-products/turbotax-2019-turbotax-2020-requests-license-every/L77v5robh_US_en_US?uid=mfr8rwud

"It shouldn't ask me to activate it again if I restore it to the same computer." you would think but i had a similar issue restoring after a windows update. in my case i had a cloned drive, not an image, and i copied those two files from the clone to the operating folder and it worked.

Re: Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer

VolvoGirl — Fri, 24 Oct 2025 17:20:45 GMT

If you download it again directly from TurboTax it probably won't ask you to activate. I upgraded my Windows 10 to 11 and had trouble updating my 2024 program (all the other years back to 2019 still worked fine). So I had to uninstall and reinstall 2024 by downloading it again. It never asked for my License Code or to download my state and I was good to go. And if you reinstall from your online account it has all the updates. And it's best if you reinstall programs instead of restoring them.

Re: Why Turbo Tax ask me to activate after I retore it from an activated turbo tax backup to the same computer

user17612808814 — Sun, 26 Oct 2025 21:22:43 GMT

It is still not solved my problem. I re-download the software and install it, after it run update, when I entered my email, it asks me to activate it again. Don't know if my hard drive had been re-partition to make the C drive bigger affect it or not. If the software develop correctly, it won't be matter to replace a hard drive or re- partition it or make D-drive less and the space to make C drive bigger if installing it in the same computer. All Turbo Tax software have the same problems.