Missing Document

user17581277155 — Wed, 17 Sep 2025 16:49:52 GMT

A previous employer has not sent my w2 - so I had to file an extension. I've tried accessing it through a previous portal (paycheck flex) - but was unable to gain access. I've also reached out to HR at the company, and have not heard back. What can I do?

Re: Missing Document

xmasbaby0 — Wed, 17 Sep 2025 16:59:38 GMT

TurboTax does not have your W-2. W-2’s come from employers. There is not a federal or national website that provides W-2’s. If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2024 W-2 that you received must be reported on your 2024 tax return, even if they are for small amounts. Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer. You do not want trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it. Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, text, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_US?uid=m68ee4os

You can get a wage and income transcript from the IRS: It will not show the actual W-2, 1099’s, etc, but will show the income information the IRS received. It will not, however, show your state information. It will only show the federal information.

https://www.irs.gov/individuals/get-transcript

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-2/L55HzdeDr_US_en_US?uid=m68efe36

And….SAVE YOUR OWN W-2! TURBOTAX DOES NOT SAVE IT FOR YOU. TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it. It is up to you to save it for your own records as stated on the back of the W-2.

topic Missing Document in Get your taxes done using TurboTax

Missing Document

Re: Missing Document