What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed

joemommasboys — Wed, 04 Feb 2026 08:08:13 GMT

Re: What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed

Mike9241 — Wed, 08 Oct 2025 05:28:44 GMT

E-filing for 2023 with Turbotax is permanently closed. You'll have to file by mail. Be sure to attach any withholding statements and I suggest mailing using a tracking method. I'm not sure what fees you would have paid with the free edition but contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848

Re: What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed

xmasbaby0 — Wed, 08 Oct 2025 12:23:36 GMT

As stated above by Champ @Mike9241 , e-filing for 2023 is permanently closed. The only way to file your 2023 return is by mail. You have to print it, sign and date it in ink, and mail it in.

We do not know why your e-file was rejected. Most rejections are for AGI. You only needed AGI to e-file, so that no longer matters. If it was rejected for a duplicate use of a SSN, that was "un-fixable" and you would have needed to mail the return last year anyway.

So---at this point---file it by mail.

You will be able to access the 2023 return you started by using the exact same account and user ID that you used when you started it. But you can no longer use online software for any further changes.

Start a 2024 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

Online tax preparation and e-filing for 2023 returns is now permanently closed.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2023 return, you now have to complete it using desktop software, which you must download to a full PC or Mac (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

topic Re: What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed in Get your taxes done using TurboTax

What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed

Re: What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed

Re: What should I do if my 2023 tax return was rejected, I efiled it and do not no why it was rejected but I should get money back and can't figure out how to proceed