topic Re: Turbo Tax 2024 Desktop not available under my account in Get your taxes done using TurboTax

Turbo Tax 2024 Desktop not available under my account

user17597909353 — Mon, 06 Oct 2025 23:38:43 GMT

Request for Access to Intuit Product History and TurboTax 2024 Personal & Business Desktop

Background

I have recently set up TurboTax 2024 on my new computer. However, when I log into my Intuit account, there is no record of the many decades of Intuit product purchases I have made.

Intuit Customer History

My relationship with Intuit began with QuickBooks. Over the years, I have been a dedicated customer and have also served as a Pro Advisor. Now that I am retired, I have relinquished my Pro Advisor subscription.

Current Issue

Despite having installed TurboTax 2024 Personal & Business Desktop on my new computer, I am unable to access records of my previous purchases through my account. I need assistance to ensure I have access to the Intuit products I have paid for, especially TurboTax 2024 Personal & Business Desktop.

Re: Turbo Tax 2024 Desktop not available under my account

VolvoGirl — Mon, 06 Oct 2025 23:49:38 GMT

I have Home & Business too. All my prior year programs are listed in my account. I had to download and reinstall 2024 from my account. How did you set up 2024 Home & Business on your new computer without downloading it from your account?

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Re: Turbo Tax 2024 Desktop not available under my account

user17597909353 — Tue, 07 Oct 2025 16:00:36 GMT

Thank you for the response. When I use the second link (https://myturbotax.intuit.com/account-recovery/) I get what I can only describe as an inadequate web page (TurboTax Online 2024) while it says "We're glad you're here!" I am far from a resolution and have no interest in Turbo Tax online at this point. Is there a better link to find all the accounts under my e-mail address?

Thank you