topic Re: Chat with a rep in Get your taxes done using TurboTax

Chat with a rep

wesley-pursley — Wed, 11 Feb 2026 03:37:14 GMT

Re: Chat with a rep

LeticiaF1 — Tue, 13 Feb 2024 20:03:36 GMT

To chat with a representative you must use TurboTax Live's chat feature. This feature is available 7 days a week, from 5 AM to 9 PM PT.

To access the chat feature:

Sign in to your TurboTax Live account.
Select Live Help on your screen.
Select Connect with live help, enter your question, and select Continue.
On the next screen, select Chat. Enter your details and select Get a chat. You will be connected with a specialist as soon as possible.
When you’re finished, close out of the chat box and select Exit chat.

If you minimize or lose your chat conversation, select Live Help to reopen your chat window and continue.

Re: Chat with a rep

Tfletcher57 — Tue, 25 Jun 2024 22:40:23 GMT

I want to know why I have a bill of $140. If I have to pay this I’ll no longer use this service

Re: Chat with a rep

Tfletcher57 — Tue, 25 Jun 2024 22:41:45 GMT

It’s false advertising stating free filing. I’ve used for years

Re: Chat with a rep

DoninGA — Tue, 25 Jun 2024 22:47:13 GMT

@Tfletcher57 wrote:

I want to know why I have a bill of $140. If I have to pay this I’ll no longer use this service

What type of bill did you receive?

Was this for TurboTax or federal taxes owed or state taxes owed?

Did you use TurboTax for the 2023 tax return and did you request to have the TurboTax account fees paid from the Federal tax refund?

This is a TurboTax user community so we have no access to any user's account or billing information.

Re: Chat with a rep

mesquitebean — Wed, 26 Jun 2024 00:09:13 GMT

@Tfletcher57 wrote:
It’s false advertising stating free filing. I’ve used for years

Please verify what product you ended up using. If you used Online TurboTax, log in and go to the Tax Home. In the top left corner, underneath the TurboTax logo does it say Free Edition, Deluxe, Premium, Live Basic, Live Deluxe, etc.?

Sometimes people upgrade to a higher edition because of certain items in their return, or accidentally end up in the Live product, which is more expensive since it provides a tax expert at will for help in preparing the return as well as a final review of the return by the expert. Did you end up in a Live product?

And did you have both a Federal return and a state return?

Re: Chat with a rep

ashertony — Sun, 02 Feb 2025 18:14:02 GMT

i cant find how to chat, i need help! for 3 weeks now I cannot download NY state taxes. I have premier, I have NJ but i keep getting errors with NYS, i must have it, help. I was on the phone for an hour yesterday and then your agent disconnected me!!

Re: Chat with a rep

mesquitebean — Sun, 02 Feb 2025 23:35:56 GMT

@ ashertony wrote:
i cant find how to chat, i need help! for 3 weeks now I cannot download NY state taxes. I have premier, I have NJ but i keep getting errors with NYS, i must have it, help. I was on the phone for an hour yesterday and then your agent disconnected me!!

Sorry you're having trouble. This is mainly a user community forum. Instead of this old thread which is less likely to be seen by the bulk of the forum, start a new thread dedicated to your issue with "New York state" in the title, and hopefully, someone familiar with the NY state return will see it. You can start a new thread under state topics by filling the form at this link:

https://ttlc.intuit.com/community/forums/postpage/board-id/204

In that form, describe your issue in full, such as what happens when you are trying to get the NY state program into your desktop software. If you already have NJ as the state software included in your product, there is an extra $40 fee to add on the NY state program.

Re: Chat with a rep

Jolean Simpson — Sat, 01 Mar 2025 15:28:22 GMT

I need help finding my refund today is the 1st I was supposed to get it in February 28

Re: Chat with a rep

DoninGA — Sat, 01 Mar 2025 15:32:43 GMT

@Jolean Simpson wrote:

I need help finding my refund today is the 1st I was supposed to get it in February 28

What is the status of your federal tax refund on the IRS website - https://www.irs.gov/refunds

Re: Chat with a rep

Mjlegaspi — Fri, 14 Mar 2025 00:11:05 GMT

When trying to add a 1099R the page continues to try to load. The circle continues to turn but no page.

Re: Chat with a rep

SharonD007 — Fri, 14 Mar 2025 00:24:33 GMT

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.

If you still need assistance, reply back to us.

Re: Chat with a rep

Tvilla — Sat, 22 Mar 2025 20:14:43 GMT

How do you change direct deposit information? I’ve followed every step given and there is just no option to edit it.

Re: Chat with a rep

DoninGA — Sat, 22 Mar 2025 20:19:03 GMT

@Tvilla See this TurboTax support FAQ for changing direct deposit information - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/change-transferred-direct-deposit-information/L77NCbU6D_US_en_US

Re: Chat with a rep

Krieng12 — Fri, 28 Mar 2025 01:57:16 GMT

I have been assigned to work with Crystal C., Turbo Tax Intuit. The latest I heard from her was when she told me that the return has been completed and is ready for the review. She was also asking for my available time on March 27th. I told her my available time. However, she did not respond since then just wondering what happens. I would like to complete it as soon as possible.

Re: Chat with a rep

CatinaT1 — Fri, 28 Mar 2025 15:21:57 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: Chat with a rep

Briandan2611 — Sun, 30 Mar 2025 04:00:18 GMT

I’m having trouble filing my state tax. I don’t now how to fix the issue:

Principle Residence address is required if not the same as tax return.

how do I fix the issue. Thank You!!!

Re: Chat with a rep

BrittanyS — Sun, 30 Mar 2025 12:21:22 GMT

Can you clarify which state you are having issues with filing?

@Briandan2611

Re: Chat with a rep

Keeba4321 — Tue, 01 Apr 2025 19:03:44 GMT

How do I save my documents to give to a tax expert?

Re: Chat with a rep

BrittanyS — Wed, 02 Apr 2025 01:20:21 GMT

See the following link for steps to upload documents to your tax expert.

How do I upload my files to my tax expert