topic Re: TurboTax Desktop Software Re-Activation after Computer Hardware Replacement in Get your taxes done using TurboTax

TurboTax Desktop Software Re-Activation after Computer Hardware Replacement

hoken — Fri, 16 May 2025 15:50:56 GMT

I have a copy of the TurboTax installed and activated on my computer. However recently my computer had a hardware issue and had it repaired. Now when I start the TurboTax, it asks me to activate the software. But when I tried to activate it, it says that the license code has already been activated in 5 computers. One of these 5 computers is my computer. Is there a way to resolve this issue? Thanks!

Re: TurboTax Desktop Software Re-Activation after Computer Hardware Replacement

DoninGA — Fri, 16 May 2025 15:56:17 GMT

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Re: TurboTax Desktop Software Re-Activation after Computer Hardware Replacement

Mike9241 — Fri, 16 May 2025 15:58:51 GMT

no guarantees since it seems you gave the CD to others to use on their computer. this is a violation of the licensing agreement. "The TurboTax user license allows one user to install copies of TurboTax on up to five computers that the user owns."

your only option is to contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848