topic How do you fix "Your configuration has been modified (prn.ini.,startup) Please re-install in Get your taxes done using TurboTax

How do you fix "Your configuration has been modified (prn.ini.,startup) Please re-install

kare2k13 — Tue, 06 May 2025 20:58:37 GMT

I tried to re-install, but get a message that it is already installed. Non of the information I researched on my computer indicates that there is already another installed.

The problem started yesterday when I renamed the file that had the name misspelled, and then deleted the old file. I found the "prn.ini" file, but don't know what to do with it, or maybe that's why TT thinks I have the program already installed?? Please advise. Thank you.

Re: How do you fix "Your configuration has been modified (prn.ini.,startup) Please re-install

LenaH — Tue, 06 May 2025 22:12:53 GMT

Please first troubleshoot your Windows software using the list here. If that fails to solve the problem, please contact us using the phone number listed here.

Re: How do you fix "Your configuration has been modified (prn.ini.,startup) Please re-install

kare2k13 — Mon, 12 May 2025 17:13:10 GMT

@LenaH Thank you so much. My updates are all up to date, and I had already followed the "Troubleshoot..." steps without any luck. Then I tried going to the TT exe location after reading your instructions, and ran it as Administrator. For some unknown reason, it opened!!! Last Friday it was suggested that I run "File Indexing" which took awhile, and I hadn't tried anything else all weekend, so maybe that helped to clear whatever was going on?? Anyway, all is good for now. Thank you.