topic My TT 2024 Desktop cannot open in Get your taxes done using TurboTax

My TT 2024 Desktop cannot open

SeattleSam — Thu, 01 May 2025 00:39:07 GMT

TT 2024 was installed in February 2025. I was able to use it to file my tax.

I tried to open it today and I am getting "Looks like we've run into an error" message.

I have done the followings:

1. Uninstall and re-install TT 2024.

2. Installed the latest version of MS C++.

3. Installed the patch mentioned in one of the Q&A.

4. Rebooted multiple times.

I still cannot open my TT 2024. Please help.

Thank you in advance for your assistance and guidance.

DawnC — Thu, 01 May 2025 00:45:50 GMT

Review the following Help Article for suggestions. If you cannot find a solution in the link below, please Contact Support

SeattleSam — Thu, 01 May 2025 13:52:14 GMT

Hi DawnC,

Thank you for sharing that information. Unfortunately, I already gone through that and it did not work.☹️

I hope the Helpdesk can help. Thanks.

BTW. For whatever it's worth, I was able to open my TT 2023 without any issue.

SeattleSam — Thu, 01 May 2025 14:21:15 GMT

Issue was resolved.

With great help from the TurboTax helpdesk, they advised me to do the "Repair" on my both Microsoft Visual C++.

I have the following versions:

Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.42.34433 AND 14.42.34438.

In Control Panel, I clicked on the program name and clicked "Change" tab. In the pop-up, I clicked the "Repair" button.

I am now able to open my TT 2024. YEAH!!!