topic Defective software in Get your taxes done using TurboTax

Defective software

tompatty66 — Fri, 25 Apr 2025 20:13:20 GMT

I purchased the PREMIER software edition because I own rental property and had a 1099 misc. form to declare for income. I have used TURBO TAX for the last 10+ years with no problems.

This time the the software loaded without issue, all went well until I tried to load the 1099 misc. form. A message appeared saying that I was using the wrong software program. It stated that I had the BASIC program and could not report the rental income. If I wanted to update to the PREMIER program that would be $200.

Needless to say, I reloaded the software thinking perhaps I had the wrong code entered. NOTHING helped and when I tried to return it to SAM'S CLUB for my $90. refund I was denied.

So I actually used a somewhat free online software. I would appreciate a refund for your defective product.

Patricia Feden

[email address removed]

Re: Defective software

xmasbaby0 — Fri, 25 Apr 2025 20:16:43 GMT

I wonder if you used online TurboTax by mistake.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

HOW DO I GET STARTED WITH TT DESKTOP

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h

Re: Defective software

xmasbaby0 — Fri, 25 Apr 2025 20:17:46 GMT

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2