topic Tax program failed to file verified return and IRS has held return for verification before processing in Get your taxes done using TurboTax

Tax program failed to file verified return and IRS has held return for verification before processing

PeteC1 — Sat, 19 Apr 2025 23:55:17 GMT

I entered all information for 2025 joint tax return, completed all steps and filed electronically on 3/22. It was accepted and then nothing happened. Called IRS on 4/11 and learned it required some attention and I should have received a letter. Phone agent generated new letter to be mailed on 4/12. It was sent 4/17 and required me to log into IRS and verify the petition because it had not been done. I did this and it indicates wait of up to 9 months for processing.

None of this was my fault. I completed all steps and the program said it was ready to file. It was filed.

I indicated that I would pay for early refund receipt, etc.

I'm not getting the services and I will file a protest for such charges.

Re: Tax program failed to file verified return and IRS has held return for verification before processing

fanfare — Sun, 20 Apr 2025 03:04:58 GMT

You can complain but TurboTax will take no responisibility for IRS asking you to verify your identity.

@PeteC1

Re: Tax program failed to file verified return and IRS has held return for verification before processing

mesquitebean — Sun, 20 Apr 2025 03:45:31 GMT

@PeteC1 wrote:
I did this and it indicates wait of up to 9 months for processing.

What number type of letter was it--such as 5071C, 5747C, 5447C, or something else? The number is usually in one of the right corners, either top or bottom.

Are you sure it said "9 months?" On the IRS website there are FAQs for those verification letters listed above that say after verifying it can take "up to 9 weeks" for processing. But that doesn't necessarily mean it will take that long. If you can still see what it mentioned about the time frame, I'd look again to be sure it didn't say "weeks." I realize that 9 weeks, too, is a long time to wait, but better than 9 months. I can provide you the FAQ link if you state the letter number type.

If you paid for the "get refund up to 5 day early" option, that charge may (hopefully) drop off, or if it doesn't, you can ask for a refund.

Also be aware of this:

Did you pay upfront with credit/debit card at the time of filing, or did you choose to pay your TurboTax fees out of the Federal refund?

The following only applies if you chose to pay out of Federal refund. If you already paid upfront, this will not apply to you.

If you did not pay upfront and chose instead to pay the TurboTax fees out of the Federal refund, then obviously the Federal refund is going to be delayed. So when that happens, at some point in time TurboTax will want to be paid. So if you used that option, they will likely start sending you emails instructing you to go ahead and pay the fees. And if not paid after a certain time, they will debit your bank account for their fees. So don't disregard any emails. Phone TurboTax Support with any questions or problems concerning the fees.