topic Re: Cannot Edit CapitalLoss Carryover in Get your taxes done using TurboTax

Cannot Edit CapitalLoss Carryover

T2P57 — Sat, 12 Apr 2025 15:37:49 GMT

Accidentally entered wrong info for capital loss carry over. Since i did not file taxes in 2023 my capital loss carryover should be 0$. TurboTax will not allow me to adjust the capital loss carryover back to 0$ now without me paying for Premium. There is no reason for me to have to pay for premium since i am not using the capital loss carryover and I only have disability income this year.

I have tried editing this to 0$ by upgrading to premium then doing a clear and restart so I can go back to free version but the incorrect capital loss carryover that I accidentally entered for 2023 does not clear.

There is clearly a glitch in your software here. How do I resolve? Thank you

Re: Cannot Edit CapitalLoss Carryover

T2P57 — Mon, 14 Apr 2025 22:31:38 GMT

2 days no response and no way to talk to customer support via phone? I have always used TurboTax to do my taxes but It seems it may be time to explore alternatives if no one can help me resolve this issue.

Re: Cannot Edit CapitalLoss Carryover

ThomasM125 — Wed, 16 Apr 2025 01:45:21 GMT

You should be able to delete the capital loss carryover amount in the Wages and Income section, then Investment Income, then Capital Loss Carryover:

Re: Cannot Edit CapitalLoss Carryover

T2P57 — Wed, 16 Apr 2025 02:00:51 GMT

It can only be deleted if I pay 200$ for premium.. won’t allow me to delete or remove it in free version.. definitely a glitch in the software I’ve tried it a dozen times

Re: Cannot Edit CapitalLoss Carryover

T2P57 — Wed, 16 Apr 2025 02:06:01 GMT

It literally asks me if I filed taxes in 2023 to which I say NO.. if my answer is no then it shouldn’t even allow for me to enter a 2023 capital loss carryover

Re: Cannot Edit CapitalLoss Carryover

ThomasM125 — Wed, 16 Apr 2025 02:07:51 GMT

If you use the help option on your screen to talk with an agent they can probably remedy the situation for you.

Re: Cannot Edit CapitalLoss Carryover

T2P57 — Wed, 16 Apr 2025 03:00:09 GMT

I tried that it wanted me to pay money to talk to a live agent. I do not need tax advice I just need you guys to fix bug in your software. I don’t see why I should have to pay for that.