I was overcharged

lennui — Mon, 14 Apr 2025 03:41:47 GMT

I was overcharged for my tax return: $159 for TurboTax Live Premium. This is about $100 more than I have been charged in the past 15 years I have used Turbo Tax. I did not use any live service and Turbo Tax can see that I did not. They tried to tell me that I was charged for other forms -- this is their go-to excuse -- but I was not, I have no other forms. I did not pay via my refund; it was a straight forward transaction except I was overcharged.

The person who tried to excuse this overcharge told me to complain on the website. No response. I am left with no choice except to try to resolve this via my credit card. I am done with Turbo Tax, going to HR Block next year. I do five other family members' taxes and am moving them also. Turbo Tax deserved their lawsuit.

Re: I was overcharged

mesquitebean — Mon, 14 Apr 2025 04:11:57 GMT

Sounds like you did indeed end up in a more expensive product. Did you try to get help with lowering your charges before or after you had already paid? It's much easier before paying. It's extremely hard to get TurboTax Support to do anything after one has already paid. Before paying, helpers in this forum could have told you how to remove the Live feature, which would save a considerable amount, and how you could have possibly downgraded from Premium to a lower edition.

If you want to escalate your situation higher at Intuit, you can contact the liaison at the office of the President of Intuit. I don't know if or what they might do, but they need to hear your complaint. Here's the contact form. They usually respond in 1 business day.

https://www.intuit.com/company/contact/office-of-the-president/

For future reference, you also mentioned that you prepare returns for 5 other family members. The desktop software can prepare unlimited number of Federal returns with up to 5 free Federal efiles.

topic I was overcharged in Get your taxes done using TurboTax

I was overcharged

Re: I was overcharged