Issue with program where I need to pay for state e-filing

Mrgulliver25 — Sat, 12 Apr 2025 13:34:10 GMT

When I select efile which includes the state filing, it gives me a dialog box which says saving your returns, and we will bring you back to TT. I than get message "we've hit a snag" try again. When I close out it says Payment did not go through. Something is failing between saving file and where the payment information should be entered. I have managed to e-file the Federal return no problem, so it is related to the inability to input Credit card information. Anyone have a solution.

Re: Issue with program where I need to pay for state e-filing

JohnB5677 — Sat, 12 Apr 2025 13:38:08 GMT

Please try the following steps

Log out of Turbo Tax.
Clear your cache and cookies
Delete Cache & Cookies

If this dose not resolve the issue,

Please contact the TurboTax Support Phone Number

topic Re: Issue with program where I need to pay for state e-filing in Get your taxes done using TurboTax

Issue with program where I need to pay for state e-filing

Re: Issue with program where I need to pay for state e-filing