getting error

Craigbug333 — Sat, 12 Apr 2025 02:04:33 GMT

another version of this product is already installed. installation of this version cannot continue... to configure or remove the existing version of this product, use add/remove programs on the control panel.

i did my daughters taxes a week ago, with the deluxe version. i am now trying to download the Premier version

ive tried restarting and deleting one year of the programs. would like to keep the last 3-4 years on this laptop

please help. thank you, Craig

Re: getting error

xmasbaby0 — Sat, 12 Apr 2025 02:12:24 GMT

It is a mistake to try to download another version of desktop software. It is unnecessary. Every version of desktop has all of the same forms and schedules so you can use Deluxe for anything you can do with Premier; you just get more help in the interview screens with Premier. If you already have Deluxe and want Premier---just upgrade to Premier. Open the Deluxe program, go up to the top of the TT screen and look over to the far right for the >>>> Click on that and you can choose to Upgrade to Premier. Then all you do is pay the difference between the original price for Deluxe and the price for Premier.

Any version of the desktop software can be used for multiple returns for various family members. You can e-file up to five federal returns and the corresponding state returns.

Seek a refund for the Premier download that you do not need.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

topic getting error in Get your taxes done using TurboTax

getting error

Re: getting error