https://ttlc.intuit.com/community/taxes/discussion/cannot-activate-desktop-version-purchased-from-costco/01/3639396#M1344450 <P>After forgetting my password and working a few days to be able to reset it, I now get the following message:</P><P>Unable to sign you in to Turbotax Cloud. Please check your sign-in info and try again.</P><P>I tried many times to no avail. Any advice would be appreciated.</P> Wed, 09 Apr 2025 04:30:11 GMT shiramozes 2025-04-09T04:30:11Z https://ttlc.intuit.com/community/taxes/discussion/cannot-activate-desktop-version-purchased-from-costco/01/3639396#M1344450 <P>After forgetting my password and working a few days to be able to reset it, I now get the following message:</P><P>Unable to sign you in to Turbotax Cloud. Please check your sign-in info and try again.</P><P>I tried many times to no avail. Any advice would be appreciated.</P> Wed, 09 Apr 2025 04:30:11 GMT https://ttlc.intuit.com/community/taxes/discussion/cannot-activate-desktop-version-purchased-from-costco/01/3639396#M1344450 shiramozes 2025-04-09T04:30:11Z https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-desktop-version-purchased-from-costco/01/3639998#M1344713 <P><SPAN style="color:hsl(0, 0%, 0%);font-size:14px;">You can try our&nbsp;</SPAN><A href="https://myturbotax.intuit.com/account-recovery/" target="_blank"><SPAN style="color:hsl(0, 0%, 0%);font-size:14px;">account recovery</SPAN></A><SPAN style="color:hsl(0, 0%, 0%);font-size:14px;"> process.&nbsp; For more information visit the below TurboTax help article:</SPAN></P> <P><SPAN style="color:hsl(0, 0%, 0%);font-size:14px;">&nbsp;</SPAN></P> <H2><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/request-access-turbotax-account/L7seKHgT3_US_en_US?uid=m6h63axe" target="_blank"><SPAN style="color:hsl(0, 0%, 0%);font-size:14px;"><STRONG><U>Request to access your TurboTax Account</U></STRONG></SPAN></A></H2> Wed, 09 Apr 2025 15:00:28 GMT https://ttlc.intuit.com/community/taxes/discussion/re-cannot-activate-desktop-version-purchased-from-costco/01/3639998#M1344713 LeticiaF1 2025-04-09T15:00:28Z