topic Re: e-File failed from Deskto version in Get your taxes done using TurboTax

e-File failed from Deskto version

shenanigan911 — Fri, 04 Apr 2025 15:54:07 GMT

When taking the final step to submit my state and federal returns...

Your transmission didn't go through

Transmission failed: Your request was not understood by the e-filing service. - Invalid XML. cvc-complex-type.2.4.a: Invalid content was found starting with element 'legalName'. One of '{filter]' is expected.. Please verify that your application program is up-to-date.

Looks like we've had a technical hiccup.

Try e-filing again. If that doesn't work, you can print your return and file by mail.

I tried e-filing again. I updated and tried e-filing again. I consulted the forums here and saw a similar issue from someone last year that suggested changing the AGI to be $0. Tried that, failed again. So now I will end up having to print and file my return via USPS - after having paid for the e-filing. After printing for manual filing, I get a message telling me that I've paid to e-file and I should return and e-file later. There appears to be no way, other than this forum, to contact support so I am at a loss.

Re: e-File failed from Deskto version

CatinaT1 — Fri, 04 Apr 2025 17:44:52 GMT

You may need to do a manual update.

Try clearing your Cache and Cookies and then try this link instructions.

Re: e-File failed from Deskto version

shenanigan911 — Fri, 04 Apr 2025 18:19:58 GMT

Cache and cookies are for browsers, as I understand it and the link you provided is for Windows and I am using the Mac Desktop version of Home and Business.

Re: e-File failed from Deskto version

DaveF1006 — Tue, 08 Apr 2025 17:13:12 GMT

Here are some things you can check.

Sounds like there may have been problems in the install. Here are some things to consider.

Make sure your computer meets the minimum system requirements.
Verify that you have administrator rights.
Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files.
If needed, remove and reinstall TurboTax for Mac.
Allow cookies and pop-up windows.
If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow.
From the Apple menu, choose System Preferences > Security & Privacy > General.
- Select the Lock to make changes.
- Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password).
Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers.
- Remember to turn your security software back on after the download is complete.

Try this steps for updating the program once the installation is complete.

Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version).
Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
- If you don't have access to broadband, try restarting your wireless router.
Empty the Trash.
Force the update to download and install.
If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
- Wait a minute or two, then turn your modem back on.
- Wait another minute, then turn your router back on.
- Once your router is back up, turn your computer back on and try updating again.