topic Re: E-file limit in Get your taxes done using TurboTax

E-file limit

Citrine1977 — Wed, 11 Feb 2026 06:47:23 GMT

I have 6 children. I bought Turbo Tax. They each E-filed their own taxes using Turbo Tax on 2 of my computers Now, I am trying to file my taxes and it says I have reached my E-file limit. I bought a SECOND license code. I uninstalled Turbo Tax and re-installed. It still says E-file limit reached. I BOUGHT THE PROGRAM A SECOND TIME. Please help. It never prompted me for my license code when I downloaded it for the NEW license code. What do I need to do to get Turbo Tax to accept my second license code I bought so I can E-file MY Return?

Re: E-file limit

xmasbaby0 — Tue, 05 Mar 2024 02:05:27 GMT

Buying a second software program was a waste of your money. You cannot exceed the IRS limit of five federal e-files by purchasing and downloading another copy of the software. Sorry....you e-filed all the kids' returns and now yours will have to be filed by mail.

Seek a refund for the second program that you will not be able to use.

To request a refund from TT ; https://support.turbotax.intuit.com/forms/refund-request.jsp

Re: E-file limit

DoninGA — Tue, 05 Mar 2024 02:05:31 GMT

The e-file limit of 5 using personal tax preparation software is set by the IRS. Purchasing another TurboTax program will not give you another 5 e-files. The limit is based on your email address and the IP Address.

You should request a refund for the second TurboTax program you purchased.

Re: E-file limit

VolvoGirl — Tue, 05 Mar 2024 02:08:53 GMT

They were able to efile all 6 returns? Should have only let them efile 5.

Re: E-file limit

Citrine1977 — Tue, 05 Mar 2024 02:12:50 GMT

The software was downloaded on more than 1 computer. 5 were NOT done from my home, therefore would NOT be the same IP address.

Re: E-file limit

Citrine1977 — Tue, 05 Mar 2024 02:15:03 GMT

My son purchased the 2nd Turbo Tax license code and it is under his email and intuit account. Why will it Not allow another E-file, when 5 have NOT been done from this computer? He and I were just trying to file our taxes. Only 2 have been done from this computer?

Re: E-file limit

LindaS5247 — Tue, 05 Mar 2024 15:00:23 GMT

Please click here for help in contacting Turbo Tax Support. They may be able to assist you with this issue.

Re: E-file limit

JonZ1 — Sat, 30 Mar 2024 18:00:18 GMT

Were ever able to e-file...??

I would think with new purchased copy of TurboTax and create NEW turbotax account login info with son's email info it would work...

I have same issues with exceeded e-files with son's using my TurboTax License Code but with their email addresses which is strange that it worked...

So, i have another email address that i created new TurboTax signin account...

Tried using old code... said this code already used...

So i was think buying new TurboTax software i.e License code and use new account info... because how would it have any association to previous software

But, seeing your message I have my concerns about new software purchase not working

Maybe I will just contact TurboTax support

Re: E-file limit

Citrine1977 — Sun, 31 Mar 2024 16:47:29 GMT

I could not get a new license code to work for a tax return I had already started on the old license code.

I put my 2nd license code on a totally different computer, restarted the tax return from scratch, and was able to e file.

I was not willing to start another tax return on the same computer, with a new license code, and it not allow me to efile… even though I had only efiled 2 tax returns on it.

sorry i dont have a better answer.

Extremely frustrating

Re: E-file limit

Leuqar19 — Sun, 16 Feb 2025 15:50:05 GMT

You will have to use another computer to be able to use another purchased set of 5 licenses. It helps if you have PC and Mac. It will work either way as long as you use it on another computer!

Re: E-file limit

mickeydude — Sun, 06 Apr 2025 22:46:23 GMT

Hello @xmasbaby0

I am getting this error even though I e-filed only 2 Federal returns. What should be my next steps?

Does this limit apply to state returns & business returns as well? I bought a different product (TT Business), using which I e-filed my S-Corp's Federal & State. And using my TT Home & Business Software, I e-filed tax returns for myself and my kid ( 2 Federal e-filings, and 1 State e-file, my kid doesn't have to file State). I am assuming TT is counting all of these towards e-file limits.

Appreciate any guidance on how to overcome this error.

Thanks

Re: E-file limit

CatinaT1 — Tue, 08 Apr 2025 16:47:02 GMT

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Re: E-file limit

noftsierb — Sun, 15 Mar 2026 00:55:25 GMT

even the five is snake oil. I just efiled my 3rd and TT popped "you've exceeded 5 files" Typical bull from Inuit

Re: E-file limit

noftsierb — Sun, 15 Mar 2026 00:56:55 GMT

that doesn't work because TT now unscrupulously forces you to to tie your TT with their online account so even on another PC it will remain linked

Re: E-file limit

DianeW777 — Tue, 17 Mar 2026 16:34:02 GMT

Please use the link below to contact us regarding your questions.

How do I contact TurboTax?

@noftsierb