topic Re: State return won't open in Get your taxes done using TurboTax

State return won't open

swiczek — Mon, 07 Apr 2025 21:38:06 GMT

I can't get my state return to open. It keeps asking me to save my federal return before continuing. I save, download the state return I want, and then it says my software is up to date - state is downloaded. I click on Start State Now and the whole thing starts over again. And again, and again, and again. Help!

Re: State return won't open

CatinaT1 — Tue, 08 Apr 2025 16:09:41 GMT

Try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

Re: State return won't open

swiczek — Mon, 14 Apr 2025 21:41:05 GMT

No this is still not working for me. Is there a live person that can help me?

Re: State return won't open

RachelW33 — Tue, 15 Apr 2025 17:39:30 GMT

If the steps listed in the above Help Article provided by CatinaT1 did not clear up the issue, please see How do I contact TurboTax?