topic Exchange Software in Get your taxes done using TurboTax

Exchange Software

davidc01 — Mon, 31 Mar 2025 15:23:27 GMT

I purchased the same version I do every year which is for Windows/Mac. I purchased a new Chromebook recently to replace my old laptop. I was unaware that turbotax download/software was not compatible with ChromeOS until I tried the download attempt. Now I found out I can only use the online version with my laptop. Is there a way I can exchange the download software I paid for and get the online version since I am stuck not able to use it otherwise.

Re: Exchange Software

NicolleR1 — Mon, 31 Mar 2025 15:25:21 GMT

Please contact TurboTax customer support for further assistance using the following link

TurboTax Phone Number

Re: Exchange Software

xmasbaby0 — Mon, 31 Mar 2025 15:26:49 GMT

You will not be able to use desktop software on a Chromebook. Seek a refund for the download, and then use online TurboTax. You cannot pay for online TT using the license code.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

Re: Exchange Software

ZaydenFinn — Wed, 07 May 2025 07:01:17 GMT

Thank you so much for sharing the link; you made it easy for me.

You can contact TurboTax support to request an exchange for the online version, explaining your Chromebook compatibility issue. They typically allow this if the desktop version hasn't been used.