topic Re: reported ERROR in Get your taxes done using TurboTax

reported ERROR

sedalia — Mon, 24 Mar 2025 14:25:01 GMT

The person on the phone shadowed my screen to see the issue.

Missouri doesn't tax federal obligations like T-bill interest.

On the 1099-DIV there is a question about if any of the reported income was from US obligations.

However, on the MO-A line 8 it miscalculates by ignoring one spouse and doubling the other spouse's amount.

THIS leads to a miscalculation.

I just want to know when it will be fixed??

Re: reported ERROR

LindaS5247 — Mon, 24 Mar 2025 15:08:37 GMT

I would like to take a deeper look at this. However, I need a diagnostic file, which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”

Re: reported ERROR

sedalia — Mon, 24 Mar 2025 15:37:31 GMT

I already spoke with some one who looked at the file. I want to know when it will be fixed

Re: reported ERROR

HollyP — Tue, 25 Mar 2025 17:40:29 GMT

Thanks again for your feedback. There are no known issues currently in this regard and we don't have an estimate on when it'll be resolved.

We are happy to help report this for further investigation, but will need a diagnostic file from you to get started. Please follow the steps given by LindaS5247 above and reply back with your token for further assistance.

Re: reported ERROR

sedalia — Thu, 27 Mar 2025 10:38:16 GMT

How are there no known issues when I reported this to someone on the phone who shadowed my computer last week??????

Re: reported ERROR

Vanessa A — Thu, 27 Mar 2025 13:18:34 GMT

When someone looks at your return on the phone, they do not have a diagnostic copy. Sending a diagnostic copy allows us to see the entries on your return and see where they are coming from and if there is an error in calculations or something else going on. It does remove your personal info such as your name, address and ssn. When we are not able to reproduce an issue, and it is not in the list of known issues, the first step is to look at the diagnostic copy, then we can escalate it if we can verify that there is an error in TurboTax or provide the customer a solution so they can finish their taxes.