topic Re: Email address in Get your taxes done using TurboTax

Email address

tunnrs1 — Tue, 25 Mar 2025 15:11:26 GMT

When I am finished with my state taxes, I am informed that Ohio requires my email address to be included with my submittal, but the email address listed is an old one and I cannot change it in TurboTax. The correct address is listed in my Intuit account.

Re: Email address

DianeW777 — Tue, 25 Mar 2025 16:21:41 GMT

You can update this through your TurboTax Account and this should populate on your Ohio return.

How do I update my TurboTax Account Info?

Re: Email address

tunnrs1 — Tue, 25 Mar 2025 17:41:06 GMT

I followed the steps provided to change my email address in my Intuit account, changed it to a backup one I have, and Turbo Tax still shows my old, nonexistent address.

Re: Email address

LeticiaF1 — Tue, 25 Mar 2025 18:30:00 GMT

Try these steps:

Sign in to your Intuit account
Select Sign in & security
Select Email address.
Enter your new email address
Confirm it
Select Save

How do I change my TurboTax account email?

@tunnrs1

Re: Email address

browntribecav88 — Wed, 26 Mar 2025 16:04:58 GMT

I have the same issue. I've been on the support chat several times without a resolution. They told me that the email address on file with the state may be what is controlling this and that I'd have to contact the state to have them update the email address they have on file for me. Not sure if that is actually the problem though, I have not contacted the state yet. Have you found a resolution?

Re: Email address

CatinaT1 — Wed, 26 Mar 2025 16:15:15 GMT

Did you try any of the steps mentioned by DianeW777 or LeticiaF1?

Re: Email address

browntribecav88 — Wed, 26 Mar 2025 16:23:21 GMT

My email address with Intuit was already correct and I have verified that by checking the sign in and security page. I have deleted the OH state return and redone it and the email address is still incorrect. It's an old email that is no longer active, but one that I used to use. The field does not appear editable within TurboTax.

Re: Email address

CatinaT1 — Wed, 26 Mar 2025 16:35:27 GMT

See if this helps. What if I'm having trouble with my filing verification code? and How do I get a verification code if the email address is wrong?

Re: Email address

browntribecav88 — Thu, 27 Mar 2025 00:50:06 GMT

I'm not having trouble with verification codes in Intuit. I don't want to file with the wrong email and have issues with my state return.