topic Re: Cancel Order in Get your taxes done using TurboTax

Cancel Order

wosaze — Tue, 25 Mar 2025 18:16:59 GMT

I paid for a desktop download and realized that it had already auto renewed for the same product. I am looking to cancel the new purchase just made. Order number QSTCA268794864

Also, there should be an easier way to handle this.

Re: Cancel Order

JohnB5677 — Tue, 25 Mar 2025 18:18:14 GMT

For installation and software issues you can contact the TurboTax Support Phone Number

Re: Cancel Order

wosaze — Tue, 25 Mar 2025 18:41:31 GMT

Thank you for the feedback. However, this is very inefficient. Im not sure why I have to CALL in to do something that should be completely handled online. Furthermore, to get someone on the phone that cannot even help me.

Re: Cancel Order

CatinaT1 — Tue, 25 Mar 2025 18:43:14 GMT

In the community we do not have access to accounts or your information. This must be handled by Customer Service.

Re: Cancel Order

wosaze — Tue, 25 Mar 2025 18:48:29 GMT

I understand that now. However, there are no links to contact them directly via email or phone. The receipt on my purchase sends the consumer here to the community to deal with questions. As I mentioned, its highly inefficient to the consumer to get help in this manner. It may be great for handling software questions, but not business charges and corrective issues.

Re: Cancel Order

Keyshia20 — Fri, 14 Nov 2025 17:29:55 GMT

My computer can not run this program.

Re: Cancel Order

xmasbaby0 — Fri, 14 Nov 2025 17:34:02 GMT

@Keyshia20

To cancel Advantage account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article……
https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...