topic Re: Mac TurboTax 2024 won't start in Get your taxes done using TurboTax

Mac TurboTax 2024 won't start

realkato — Fri, 10 Jan 2025 22:13:17 GMT

The Mac TurboTax 2024 desktop application doesn't start up correctly for me. After launching, it says the application is up-to-date, then it says no tax forms updates are required, then it prompts me to login to my Turbotax/Intuit account. I enter my credentials, but then I just get a screen with spinning blue dots.

TurboTax Mac application stuck

If I quit and launch again, it hangs again with a blank screen. The AI support chatbot suggested I delete Intuit-related keys from my keychain and delete preferences from the "Library/Application Support/TurboTax 2024" folder. I did that, but the original problem recurs when I try again. I have no issues when trying to sign in to TurboTax on a web browser.

I'm running on an M2 Mac with MacOS Sequoia 15.2. Anyone else encountering this issue, and are there any workarounds?

Re: Mac TurboTax 2024 won't start

lokalemom — Fri, 10 Jan 2025 23:10:56 GMT

I have the same issue. M1 Mac MacOS Sequoia 15.2. Bought from Costco and trying to install. Entered my Intuit credentials and my Mac password when it asked for that...don't remember the order. Does the check for updates...and won't go past the white screen with Cancel. I can see the menu, but can't find anything there where I might try to put activation code that it never asked for. Really need to get it installed to calculate my estimated payment for the 15th! Hopefully someone can help!

Re: Mac TurboTax 2024 won't start

lokalemom — Fri, 10 Jan 2025 23:12:03 GMT

also...have used the same software for 3 years on this computer with no issues!

Re: Mac TurboTax 2024 won't start

GaryM5096 — Tue, 14 Jan 2025 14:15:50 GMT

Same issue, on a Mac Mini with the same OS. Will launch and update, then closes. Need a fix Intuit!

Re: Mac TurboTax 2024 won't start

GaryM5096 — Tue, 14 Jan 2025 14:16:58 GMT

I have used it with no issues starting last December, but now it's now working with the latest macOS.

Re: Mac TurboTax 2024 won't start

CatinaT1 — Tue, 14 Jan 2025 19:19:47 GMT

Here is a couple FAQs that might be helpful for MAC:

Troubleshooting TurboTax for Mac Desktop installation and updating issues

How do I transfer last year's return into the 2024 TurboTax

Re: Mac TurboTax 2024 won't start

mthomtech — Fri, 17 Jan 2025 04:48:31 GMT

I'm on MacOS 15.2 and not working for me. Looks like you got one step further than me ... I can't even get to the screen to enter my account info to activate.

Re: Mac TurboTax 2024 won't start

realkato — Fri, 17 Jan 2025 16:50:43 GMT

Hey everyone, there was a software update for the TurboTax application that just became available, and it appears to have fixed the problem for me. I'm now able to activate and launch successfully. Hope it works for everyone else too.

Re: Mac TurboTax 2024 won't start

GaryM5096 — Fri, 17 Jan 2025 18:07:48 GMT

Just downloaded and updated. It seems much happier now, for sure! Yay!

Re: Mac TurboTax 2024 won't start

mthomtech — Fri, 17 Jan 2025 20:14:21 GMT

Still a no-go for me ... frustrating

Re: Mac TurboTax 2024 won't start

mthomtech — Sun, 19 Jan 2025 03:40:46 GMT

I was finally able to activate after creating a fresh user on my Mac and installing from that user.

Re: Mac TurboTax 2024 won't start

LDR3787 — Sat, 01 Feb 2025 01:26:20 GMT

I went to the website, downloaded Glance, went through all of the installation instructions--which are incorrect for the latest version of Safari by the way--and got the same spinning dots screen. I called customer support, the rep remoted to my screen and tried to help, but eventually told me to use another browser. I don't want to use another browser. I've used TurboTax since it first came out and never had this kind of issue with it on Macs. The website has also changed and is inferior in every way compared to other years by a wide margin. Someone couldn't leave good-enough alone. Infuriating.

Re: Mac TurboTax 2024 won't start

Fred_R — Thu, 13 Feb 2025 16:26:49 GMT

Problems launching the TT App on Mac especially hanging after checking for updates; Possibly due to your TT file being stored on iCloud rather than locally on the Mac. Try launching TT by double clicking the file (on iCloud) instead of opening the App and expecting the App to find the last used file. Or try moving the file to another folder, then launching the App. It seems like pointers to files stored on iCloud can confuse TT sometimes as it expects the file to be stored locally. see: https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-2024-mac-will-not-load-under-15-2/00/3417787

Re: Mac TurboTax 2024 won't start

annalis — Sat, 22 Feb 2025 00:21:08 GMT

Same exact issue - have spent a collective 4 hours on the phone with TT support and two hours with Apple support for both to point fingers at the other

Re: Mac TurboTax 2024 won't start

alexnhw1999 — Thu, 27 Feb 2025 05:52:35 GMT

Same issue here. I'm on mac 14.7.4 trying to activate turbotax app. The sign in page spins forever. Tried reinstalling couple of times and no use.

Re: Mac TurboTax 2024 won't start

MonikaK1 — Mon, 03 Mar 2025 17:19:53 GMT

I have not experienced this issue with my Mac. I did get the "we've hit a snag" message a few times after I first installed 2024.

Check to confirm that you have completed all necessary steps to get started in Desktop as shown in this help article.

See this help article for troubleshooting steps for Mac issues. Also, here are the minimum system requirements for using TurboTax for tax year 2024.

If you have all of the minimum system requirements, you might also try clearing your cache and cookies. Sometimes using a different browser helps. Chrome generally works well.

Here are some other options:

Some users have reported that moving their TurboTax files to a different folder solved their issue.

Install TurboTax again from the download file to the Applications folder. Start TurboTax from the Applications folder and let it run the updates.

Empty the Trash again. To make sure everything is working smoothly, restart your Mac again.

Check your Internet connection. Hardwired connections work best.

If after trying all of the options mentioned you still have the same problem:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

@alexnhw1999

Re: Mac TurboTax 2024 won't start

PrincessSnoopy — Sat, 22 Mar 2025 23:03:12 GMT

This is the exact issue I'm having. Can't find a way to fix it at all. Any help would be appreciated.

Re: Mac TurboTax 2024 won't start

Fred_R — Sat, 22 Mar 2025 23:10:44 GMT

Try this:

1 Quit TurboTax

2 Move your tax file to a different folder

3 Open TurboTax by double clicking the file your moved to the new folder

Re: Mac TurboTax 2024 won't start

PrincessSnoopy — Sat, 22 Mar 2025 23:18:03 GMT

I'm new to Mac computers and I have no idea how to do that. If I was using a windows computer that I'm used to I would have no problem doing that.

Re: Mac TurboTax 2024 won't start

MonikaK1 — Mon, 24 Mar 2025 23:24:51 GMT

On my Mac, TurboTax 2024 launches from the Applications folder. Prior years launch from the apps dock.

Check to confirm that you have completed all necessary steps to get started in Desktop as shown in this help article.

See this help article for troubleshooting steps for Mac issues. Also, here are the minimum system requirements for using TurboTax for tax year 2024.

If you have all of the minimum system requirements, you might also try clearing your cache and cookies. Sometimes using a different browser helps. Chrome generally works well.

Here are some other options:

Some users have reported that moving their TurboTax files to a different folder solved their issue.

Install TurboTax again from the download file to the Applications folder. Start TurboTax from the Applications folder and let it run the updates.

Empty the Trash again. To make sure everything is working smoothly, restart your Mac again.

Check your Internet connection. Hardwired connections work best.

If after trying all of the options mentioned you still have the same problem:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

@PrincessSnoopy