topic TurboTax 2017 won't start. Get error 117 in Get your taxes done using TurboTax

TurboTax 2017 won't start. Get error 117

tpheister — Mon, 03 Jun 2019 18:59:19 GMT

I tried re-installing program. I tried selecting my return to start the program, same symptom.

IF the .tax2017 datafile is on a portable device/USB Flas...

SteamTrain — Mon, 03 Jun 2019 18:59:20 GMT

IF the .tax2017 datafile is on a portable device/USB Flash/CD/DVD, then you need to copy it to your Hard Drive first:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901577-error-117-there-was-an-error-in-loading-your-file-the-file-was-not-found">https://ttlc.intuit.com/questions/1901577-error-117-there-was-an-error-in-loading-your-file-the-file-was-not-found</a>

I get the same problem but it is not related to a tax fil...

frednitz1 — Mon, 03 Jun 2019 18:59:21 GMT

I get the same problem but it is not related to a tax file. I get Error: 117 on starting a clean copy of TurboTax 2017 with no tax files available.

If windows 7 or higher OS (and not a MAC) IF you've alrea...

SteamTrain — Mon, 03 Jun 2019 18:59:23 GMT

If windows 7 or higher OS (and not a MAC) IF you've already installed TTX. Instead of trying to s tart it up, download and run the manual update first...Just in case it is an issue with the initial installation:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business">https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business</a>

I still get this error on both personal and business even...

dosmond — Mon, 03 Jun 2019 18:59:24 GMT

I still get this error on both personal and business even after the manual update.

I still get this error on both personal and business even...

dosmond — Mon, 03 Jun 2019 18:59:28 GMT

I still get this error on both personal and business even after the manual update.

@dosmond Call Customer Support weekdays during their work...

SteamTrain — Mon, 03 Jun 2019 18:59:30 GMT

@dosmond
Call Customer Support weekdays during their work hours:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
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AND........... you need to keep to your other POST....if your file is on a usb-linked hard drive it won't work ..it needs to be resident on you computer itself.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4491901-i-cannot-start-personal-turbotax-or-business-turbotax-i-get-an-error-117-at-the-start">https://ttlc.intuit.com/questions/4491901-i-cannot-start-personal-turbotax-or-business-turbotax-i-get-an-error-117-at-the-start</a>

I tried calling support and they could not find my number...

dosmond — Mon, 03 Jun 2019 18:59:31 GMT

I tried calling support and they could not find my number even though it is listed on my profile. This is not related to a return. The program will not run even after a repair failed and uninstalled and installed clean.

I get this same error for TTX Business 2017 and TTX Delux...

dosmond — Mon, 03 Jun 2019 18:59:32 GMT

I get this same error for TTX Business 2017 and TTX Deluxe 2017. It appears immediately after startup.

Well, if they can't help...not sure anyone here can help...

SteamTrain — Mon, 03 Jun 2019 18:59:34 GMT

Well, if they can't help...not sure anyone here can help you beyond that..
BUT

1) You cannot start it by clicking on a tax file...neither double-clicking on a .taxyyyy datafile, nor by rt-clicking and using "Open" from the pop-up screen.  You have to run the TTX program first.

2) Un-install entirely and re-install. BUT, make absolutely sure you are NOT using a Compatibility Mode installation for the software.  (OK maybe compatibility for Windows 7 would be OK, but not for Win XP or lower)

or
3)  Forcefully uninstall and re-install...again, do NOT use compatibility mode.  A forceful Uninstall may remove files for both "Business" and the other Personal edition....but it doesn't remove your existing datafiles :
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax">https://ttlc.intuit.com/questions/1901054-forcefully-uninstall-and-reinstall-turbotax</a>
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But if you TTX "Business" software and your TTX Personal (Deluxe, or Premier or H&B), neither of them work, then that may indicate some disk/system corruption you'll need to deal with, either troubleshooting yourself some at a local Computer store.

That's all I got.

Thanks for the feedback. The desktop is running fine rel...

dosmond — Mon, 03 Jun 2019 18:59:35 GMT

Thanks for the feedback. The desktop is running fine related to all other applications. Both versions ran fine when I filed my extension and started today, before this, and indicated an update and installed the update. Then when it started after the update it fails with the 117. I even moved all of my returns to another HD and when TTX starts you can see in the background it will allow you to create a new one except for the 117 error which you have to dismiss and the application ends.

I have same problem. TTX 2013-2016 Business and Personal...

frednitz1 — Mon, 03 Jun 2019 18:59:37 GMT

I have same problem. TTX 2013-2016 Business and Personal run correctly. TTX 2017 Business and Personal do not. I get 117 error described above on both. Clean reinstalled copies with no tax files. Running Windows 10 Pro.

I have TTX 2016 Home & Business on the same desktop (Win...

dosmond — Mon, 03 Jun 2019 18:59:38 GMT

I have TTX 2016 Home & Business on the same desktop (Win 10 Pro) and it starts with no issues. I bought Deluxe and Business as this year I had to create K-1 for my LLC. At the moment I only installed TTX 2017 Deluxe and it fails with 117.

I followed the force uninstall setup.exe /u /I and clicke...

dosmond — Mon, 03 Jun 2019 18:59:39 GMT

I followed the force uninstall setup.exe /u /I and clicked on uninstall. I then installed from the CD. Interesting thing, though maybe not important, after the update I get the msgbox that it is going to restart TTX and it does not appear to start.

....that may or may not be important. For some reason, t...

SteamTrain — Mon, 03 Jun 2019 18:59:40 GMT

....that may or may not be important. For some reason, the restart (that doesn't actually happen), the auto-restart works on some systems, and doesn't on others with the exact same Windows OS . Some of the Superusers complain about it, other's don't have the problem. But it works normally for all of them otherwise.

Probably important to let the system sit for 15 minutes before attempting to start yourself, just in case something important is going on in the background. Shouldn't take that long, but.....

Since TTX did not restart on its own, I rebooted and then...

dosmond — Mon, 03 Jun 2019 18:59:46 GMT

Since TTX did not restart on its own, I rebooted and then tried to start from the shortcut and again the 117 error.

At this point, All I can think of is Maybe a bad CD with...

SteamTrain — Mon, 03 Jun 2019 18:59:47 GMT

At this point, All I can think of is Maybe a bad CD without all the proper files....or maybe some corrupted files

I'd call Customer Support again and see if they'll give you access to a download installation file instead. The current download .exe installation files contain already all of the proper Federal updates & forms. The CDs usually contain, very old...crude...bare-bones installations sets and require massive sets of updates after the initial install.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

This is not a CD or tax file issue. TTX 2017 Deluxe and T...

frednitz1 — Mon, 03 Jun 2019 18:59:48 GMT

This is not a CD or tax file issue. TTX 2017 Deluxe and TTX 2017 Business installed and ran fine in January 2018 and as recently as July 14, 2018. Error 117 began after TTX Updates on both.

Agreed, on hold with TTX now.

dosmond — Mon, 03 Jun 2019 18:59:49 GMT

Agreed, on hold with TTX now.

Found a solution for Deluxe, working on Business. After...

dosmond — Mon, 03 Jun 2019 18:59:50 GMT

Found a solution for Deluxe, working on Business. After I installed clean again, I changed compatibility and 117 is now not an issue. Will update if this works for business also.