topic Problems downloading purchased software in Get your taxes done using TurboTax

Problems downloading purchased software

tmcginnis65 — Sun, 23 Mar 2025 18:25:27 GMT

Intuit this is a problem!!!!

As the others listed here ... I've purchased the software (Amazon) and the link to download it will not work (www.InstallTurboTax.com or https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/)

we get nothing ...

I've cleared cache, cookies ... used other browsers, with VPN and without . I'm not a tech noob, your website is simply not responding back .

We need HELP!!!!!!

Re: Problems downloading purchased software

JohnB5677 — Sun, 23 Mar 2025 18:26:58 GMT

For installation and software issues you can contact the TurboTax Support Phone Number

Re: Problems downloading purchased software

VolvoGirl — Sun, 23 Mar 2025 18:36:27 GMT

Some other ideas. Troubleshooting installing and running Turbo Tax on Windows
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718

You may need to update Windows. And turn off your Anti-Virus to download.

2024 System Requirements
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

Re: Problems downloading purchased software

saveway21tax — Sun, 23 Mar 2025 20:03:31 GMT

help help help

Re: Problems downloading purchased software

tmcginnis65 — Thu, 27 Mar 2025 18:27:12 GMT

I had tried everything listed here .... but it was MS Defender that was having the issue with the turbotax webpage. Disabled that, and everything worked fine.