topic PRINT Function still broken, but on Windows...... in Get your taxes done using TurboTax

Print function now PARTIALLY BROKEN! with new March 20, 2025 version released this morning 3/20/2025. was STILL BROKEN with 2024.r22.030 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

les_rjtt — Thu, 20 Mar 2025 18:49:52 GMT

**** UPDATING on March 20, 2025 after new TurboTax version 2024.r23.034 released this morning 3/2025. Note that if you used the FILE->PRINT, the panel offering you to select which type of returns do you want to print (returns only/returns with worksheets/all) is now properly displayed and allows you to either preview/open, Print or Save a PDF.

What is still partially broken is trying to use the Steps by Steps "Print Returns" button from the File tab and Save For your Records panel. It looks like TurboTax has now disabled the type of returns selection panel and brings you straight to their "returns with worksheets" default.

So yes, you can somewhat print but if you want to know what you are printing/saving (especially if you need to mail a return), use the TurboTax menu PRINT-> FILE.

FOOD FOR THOUGHTS to TurboTax Communication and QA Managers : you definitively need to take some communication training 101 class when it comes to sending a welcome but very late mass email to all users reporting this PRINT failure bug. It would not have cost you much effort to also include the well-documented workarounds that your Users and Customers have long been posting and re-posting. Instead as of yesterday, there are still so many users posting that they are stuck not able to print and unaware of these workaround. Just saying... Email Communication 101 and releases notes would go a long way

*** UPDATING on March 12 with new version which is still listed as 2024.r.21.027. Only difference from March 6 is the About TurboTax lists "Topics" as 230 instead of 228 and the date. All other versions are identical to March 6 previous install and Print still doesn't work. Workaround from Tab "File" and then menu File->Print Preview allows you to be able to print your returns if you then make sure to click on "preview" icon (2nd from the right as download icon does not work either) on panel then displayed. Kudos to "Maukro" for this detailed workaround!

*** UPDATING on March 6 with today's new release of TurboTax version 2024.r21.027. Well The TurboTax Print saga for Mac Desktop continues. Still NO WORKAROUND and impossible to PRINT any tax return !!!! Now this borders on ridiculous. And I tried all workarounds.
Hello TurboTax QA and Dev Team? Anyone home? We are now getting close to 1 month from April 15th and you still cannot fix "print"?

*** Original post ***

Unbelievable! On March 4, 2024 TurboTax Premier Print function bug is still not fixed for Mac Desktop on Ventura latest mac os 13.7.4 update.

I saw a thread and started 4 weeks ago and with users still reporting the issue a few days ago. Unbelievable that TurboTax has still not fixed it properly on build 2024.r20.026.

I am a 20+ years user of TurboTax on the mac platform. I have never seen such a poor QA 101 job and never encountered a basic print functionality failure as late as March in the tax season.

PLEASE FIX asap. It reflects badly on Intuit and TurboTax. Thank you.

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

DawnC — Tue, 04 Mar 2025 21:11:01 GMT

The experience you described has been reported and is currently being addressed by the development team. It is tentatively scheduled to be fixed by the end of this week. You are not alone; there are many MAC users that can't print, so rest assured, it is a top priority. Thank you for your patience! @les_rjtt

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

les_rjtt — Tue, 04 Mar 2025 23:04:01 GMT

Thank you for the quick update! I really appreciate that there is a commitment from TurboTax to have this issue finally fixed this week. Being able to save a print / PDF copy of any tax return should not take over 4 weeks before being resolved.

It would also go a long way if TurboTax provided a list of issues fixed with each new update. It used to do this way back then and was very helpful instead of being left guessing. My 2 cents --or now nickel -:) -- worth of feed-back to dearly missed support help.

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

AmyC — Tue, 04 Mar 2025 23:39:21 GMT

Thank you for joining us for the event today.

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

les_rjtt — Thu, 06 Mar 2025 19:49:04 GMT

Patience was disappointed with this week's release as PRINT function for Mac Deskop still totally broken. Getting tiresome to try every possible workarounds and time to discover this "top priority" still not addressed releases after releases!

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

JotikaT2 — Tue, 11 Mar 2025 02:20:50 GMT

The updates have made to the program. Here are a few options to ensure your program is using the latest version.

Follow the steps in this link to make sure your program is up to date.

If that does not work, you can also use these steps to manually update your program.

@les_rjtt

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

quebedeaux — Tue, 11 Mar 2025 20:18:51 GMT

I can attest that this is holding up my finishing to file my taxes, as I need a printed/pdf copy to review and file for my records before I will file.

I too am having this printing (non printing) problem.

Thanks, JohnQ.

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

quebedeaux — Tue, 11 Mar 2025 20:20:24 GMT

Still not working: 2024.r21.027

If this is the latest build...

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

quebedeaux — Tue, 11 Mar 2025 20:22:04 GMT

Yea, I've never seen this be an issue with TurboTax / MacInTax (former) and have been using this for as long as I can recall. What gives?

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

MonikaK1 — Tue, 11 Mar 2025 23:41:00 GMT

I ran updates to my Mac in the last day, and am able to successfully print a return to a PDF. Are you able to print to a PDF?

If not, please visit this help article to sign up for updates on this issue.

@quebedeaux

@les_rjtt

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

Bob_D — Wed, 12 Mar 2025 16:18:35 GMT

Same issue continues 12:00 EDT 3/12/2025 (following 3/11/2025 TT update) on

Community>Discussions>Taxes>After you file>Unable to Print Return.

No response there yet from Employee Tax Expert MonikaK1 to an inquiry about current status of fix, which has been hoped for by several Employee Tax Experts (there and here) "by the end of the" [several past] "week"[s].

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

quebedeaux — Wed, 12 Mar 2025 17:13:15 GMT

It goes into “this will take 2-3 minutes” and the dialog goes away and nothing appears to happen.

Re: Print return function STILL BROKEN! for current March 4, 2025 version of TurboTax 2024 Premie...

BrooklynGrace4 — Wed, 12 Mar 2025 17:34:23 GMT

This is a different problem but I completely agree with you!! For Turbotax to answer with oh don't worry you aren't alone. Many others can't print their returns either is utter nonsense!!! Turbotax charges WAY too much money for them not to get it together already.

My issue is a bit different. Turbotax app says my return was accepted, processed and my dd date is March 20th. The IRS app says it's been accepted that's it. I did not know until I was reading these questions that Turbotax ESTIMATES these dates!!

If my return is not deposited on the 20th this will be the last time I use Turbotax. Way too many issues. Seems like another company that takes our money on false promises.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

Bob_D — Wed, 12 Mar 2025 18:01:22 GMT

I suspect that the TT programmers have overlooked something about our vintage-to-them Intel Mac hardware or Ventura (macOS 13) operating system software in their efforts to date.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Replying to:
quebedeaux Level 2

Yes. This is still an issue. I am as up to date as can be. 2017 iMac 21” 3.6 GHz Quad-core Intel Core i7 running Ventura with the latest update 13.7.5 (build 22H520) and TurboTax App: 2024.r21.027 Build Mar 11, 2025 at 3:10:47pm. It goes into “this will take 2-3 minutes” and the dialog goes away and nothing appears to happen.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

MonikaK1 — Wed, 12 Mar 2025 19:12:58 GMT

As I posted yesterday, any Mac users who are still NOT able to print to PDF should visit this help article to sign up for updates on this issue.

The issue doesn't affect all Mac users. My Mac can and has been able to print to PDF all season. I completely sympathize with those who can't. I don't have direct access to the developers, but will continue to look for updates.

Also, TurboTax has no control over when a refund will be received by the taxpayer once the return is handed over to the IRS. Many factors can affect refund timing after the IRS receives a tax return. Although the IRS issues most refunds in less than 21 days, the IRS cautions taxpayers not to rely on receiving a refund by a certain date, especially when making major purchases or paying bills. Some returns may require additional review and may take longer. The easiest way to check a refund's status is by using Where's My Refund? on IRS.gov or the IRS2Go app.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

les_rjtt — Wed, 12 Mar 2025 22:11:16 GMT

@MonikaK1 @JotikaT2 and calling on all "Employee Tax Expert" out there.

1. I really appreciate your feed-back on the community forum but...

2. When there are so many users still reporting print problem 2 months into the issue, you would expect that turbotax managers on the engineering side would have not problem being pro-active and providing a help link to known workaround. Even the latest link provided to be notified for a solution is lame. It would not require much effort if user-friendliness was important to provide the link to user-provided workarounds instead of getting everyone frustrating trying to look for a solution close to 1 month before the filing deadline.

3. The best workaround I have found is through the FILE tab but then ignoring the step-by-step broken functionality and instead using the menu for FILE->PREVIEW as this will allow you to properly save as a PDF printable doc the type of returns you want to keep: "returns only" vs. "recommended" vs "the whole enchilada". That is WHEN YOU CLICK on the second from the right icon with the "Glass View" image rather that the "Download" image which does not work either.

4. The other workaround listed by other users (FILE-> Save to PDF) comes short for me in the sense I am not exactly sure which type of return is being printed. I believe it may be the "recommended" option with some worksheet than only the returns but not obvious at first.

5. I took the time to indicate the exact Mac OS option I am running. This morning, I launch again TurboTax and was told a new version was available. I did downloaded and installed it. Now another bad point for the release team but comparing the About TurboxTax versions of today March 12th with my last install on March 6th... The 2 versions are identical. There is NOTHING CHANGED but the date of the forced reinstalled and now Topics shows "230" instead of "228". The application installed on 3/12/2025 = 3/6/2025 = 2024.r21.027 = PRINT does not work.

6. When you indicate Print works on "your Mac"... you do not indicate which Mac OS version you are running? I reported my issue on OS Ventura latest update of 13.7.4. Are you running a Mac on this same config or on OS Sequoia or later version?

7. BOTTOM LINE: I am grateful to the Community Forum and user "MAUKRO" deserve big kudos for his workaround to this nagging software issue. I am also greateful for all of the Employees who have tried to help and let us be patient waiting for a software fix.

Still, if I was TurboTax VP of engineering or customer support, I would have long stepped up my game by (a) providing user MAUKRO a complimentary TurboTax 2025 version next year and (b) broadcasting the print woraround wide and large, including by a help panel message inside the application when it comes to the PREVIEW RETURN. But again, this is only if I was CEO, VP or Director of this or that who cares about user-friendliness at Intuit TurboTax. But my expectations are so low at this point...

Now, moving along while still waiting for a real software fix. Thank for reading.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

JotikaT2 — Wed, 12 Mar 2025 23:39:05 GMT

Some customers have been able to print while others have not. But there has been progress made on resolving this issue for those who cannot print or save to a pdf. However, the expected release date is not for another 2 weeks.

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

quebedeaux — Thu, 13 Mar 2025 00:06:16 GMT

#3 works nicely (workaround).

Intuit still needs to resolve this, but it's nice to be able to get around the issue. Definitely agree with kudos for the poster of the work around!

John Q.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Pre...

quebedeaux — Thu, 13 Mar 2025 00:11:13 GMT

I think i'm responding because i'm disappointed in this type of response. It's not helpful nor acceptable to say 'sign up' and 'it'll be 2 weeks'. Fortunately one of the work arounds mentioned above was perfect.

-John Q.

Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

Bob_D — Thu, 13 Mar 2025 13:57:13 GMT

Many thanks les_rjtt ! Agree that Intuit response has been and continues to be scandalous.