topic Refund for wrongfully charging me for Premium in Get your taxes done using TurboTax

Refund for wrongfully charging me for Premium

menymi — Wed, 19 Mar 2025 22:48:19 GMT

I have never agreed to upgrading to Premium. Last year, I wondered why I was charged $199 but assumed it was because i asked the chat box a single question (which $199 is STILL ridiculous for a single question) It charged me again this year, when I did not use any Turbo assistance. It gave me no option to remove it, no option to deny it, nothing. I was forced to pay with credit card, or with my refund.

I went online and saw that you can request a refund for that, which I have. But all i got was a "thank you for the feedback" message. How can i check the status of my refund request for services i never agreed upon?

Re: Refund for wrongfully charging me for Premium

DoninGA — Wed, 19 Mar 2025 22:51:56 GMT

Wish you would have reported this on this forum before you paid with a credit card.

See this TurboTax support FAQ for your TurboTax fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m8gin3fe

See this TurboTax support FAQ for removing options on your account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/reduce-fees/L3Kp3...

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Refund for wrongfully charging me for Premium

menymi — Thu, 20 Mar 2025 00:30:55 GMT

I too wish that I found all of this information out through reviews and the forum, but understandable, consumers do not look for issues that they are unaware of. This was an unauthorized subscription being imposed on my account without clear disclosure or an option to decline it during the filing process. I was provided with no information or opportunity to opt out of this subscription, nor was I informed that I was being enrolled in an ongoing service.

Sadly, Turbo tax makes it very difficult for the users about this (based off reading all of the reviews on it after the matter) I understand this is your job to respond to these posts, but giving turbo tax users a handful of links does nothing but intentionally give them the runaround.