topic How do i logout in Get your taxes done using TurboTax

How do i logout

kent4 — Mon, 03 Jun 2019 18:55:36 GMT

my account (logout) does not work once you submit. There is no way to log out.

@kent I left you an answer below. This seems to be affect...

mesquitebean — Mon, 03 Jun 2019 18:55:37 GMT

@kent
I left you an answer below.
This seems to be affecting people using Chrome browser. We're trying to figure out where some users are experiencing this to see if it's in the same place for other Chrome browser users or whether it is at random. So had you just efiled and transmitted the returns? Did you get a message that the return had been successfully transmitted? Then what screen did you go to, or did you click on MY ACCOUNT at that point to try to sign out?

When you click on MY ACCOUNT are you getting a dead link...

mesquitebean — Mon, 03 Jun 2019 18:55:38 GMT

When you click on MY ACCOUNT are you getting a dead link with no dropdown menu?

I have seen this occur recently for some users using Chrome browser. I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally. So you can go a neutral screen where you are not inputting any data, and then close the browser.

If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.

I'm having the same problem with no drop-down on My Accou...

rcncov — Mon, 03 Jun 2019 18:55:39 GMT

I'm having the same problem with no drop-down on My Account, but I'm using Firefox, not Chrome.

It's not exclusive to Chrome browser. When it started a...

mesquitebean — Mon, 03 Jun 2019 18:55:45 GMT

It's not exclusive to Chrome browser. When it started acting up and this thread was started several months ago, most people experiencing it were using Chrome. But it's unpredictable, only affects some users, is intermittent, and may go away on its own or by trying a different browser. The good news, is that the "sign out" method will apparently be different in the upcoming 2017 online product.