topic Re: why am i getting this message? Oops, something went wrong. Please try again. in Get your taxes done using TurboTax

why am i getting this message? Oops, something went wrong. Please try again.

3pletmom — Tue, 03 Feb 2026 15:24:30 GMT

CatinaT1 — Wed, 19 Mar 2025 18:50:17 GMT

Where are you getting this message? We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

3pletmom — Wed, 19 Mar 2025 19:26:53 GMT

I enter my user name and password. get screen this screen:

Good news! We’ve transferred your info from last year to save you time

Continue

Then hit Continue and get this one:

Oops, something went wrong. Please try again.

Back

Retry

I have cleared my cache, tried using a different browser, changed password and restarted my computer but nothing is working.

Good thing this is not April 15th! How do I get in???

MarilynG1 — Sun, 23 Mar 2025 01:14:48 GMT

Try disabling your anti-virus programs to get a better connection. Here's How to Turn Off Anti-Virus Programs.