topic is there an email address to contact TT? in Get your taxes done using TurboTax

is there an email address to contact TT?

keiransloane — Tue, 03 Feb 2026 15:27:45 GMT

Re: is there an email address to contact TT?

xmasbaby0 — Wed, 19 Mar 2025 00:37:15 GMT

E-mail is not one of the ways to contact TurboTax.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: is there an email address to contact TT?

LindaS5247 — Wed, 19 Mar 2025 00:38:10 GMT

There is not an email address for TurboTax support.

You should call TurboTax Customer Service. Their Customer Support contact info: Turbo Tax Customer Service. You can call them at 800-446-8848

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

Re: is there an email address to contact TT?

Repo Business Car — Tue, 29 Jul 2025 20:49:25 GMT

I want to log a complaint. However, your phone system does not understand the words coming out of my mouth. Whenever I give my name or email it misspells it EVERYTIME. I can't get through to a human easily because the phone system keeps asking me RANDOM questions like: "Are you trying to return..." or " Would you like information on how to..." or "Would you like me to email a copy of...". I'm on the phone 5-6 minutes before I am put on hold for another 4 minutes.

Re: is there an email address to contact TT?

xmasbaby0 — Tue, 29 Jul 2025 22:35:36 GMT

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

TurboTax emails me but I can't email them

user17690463139 — Thu, 22 Jan 2026 02:09:39 GMT

TurboTax emails me daily urging me to login and work on my taxes. Evidently they don't know

I’d love to finish my taxes however their product isn’t operational for me. I can’t submit a 1099-R income form with TurboTax because it's not able to perform that task yet. You know email is an asynchronous form of communication meaning we both don't have to talk in real time. Where as the telephone requires synchronous communication. Why is it preferable for Turbotax to communicate asynchronously with me but prohibits me from doing the same with them? It's frustrating.

Re: TurboTax emails me but I can't email them

mesquitebean — Thu, 22 Jan 2026 04:22:11 GMT

@ user17690463139 wrote:
I can’t submit a 1099-R income form with TurboTax because it's not able to perform that task yet.

I don't know why TurboTax doesn't like email for Support, but usually things boil down to a cost benefit. So I presume they prefer users have to resort to this community forum, or to phone TurboTax Support.

Word is that the 1099-R capability became available this afternoon (1/21) for folks using Online TurboTax. So that's a good sign. Online updates are usually released right away. However, desktop updates can lag, since they may be bundled with other updates. That Retirement Income update "may" occur overnight tonight in the usual weekly update, or if not, then possibly Thursday or Friday.

Re: is there an email address to contact TT?

mlc4 — Thu, 22 Jan 2026 04:32:38 GMT

They won't answer the phone, I tried

Re: TurboTax emails me but I can't email them

mlc4 — Thu, 22 Jan 2026 04:38:28 GMT

Didn't release on the 21st and when you try to have them email when it is ready it changes to a different form so you can't even get notified when 1099R section is ready if it ever is with turbotax.

Re: is there an email address to contact TT?

MarilynG1 — Thu, 22 Jan 2026 20:07:44 GMT

The 1099-R section is ready in both TurboTax Desktop and TurboTax Online. You can enter the info manually if importing from your financial institution is not yet ready.

Here's more details on 1099-R.

@mlc4

Re: is there an email address to contact TT?

Leetheg — Mon, 02 Feb 2026 17:16:40 GMT

Why did TurboTax decide to take their ridiculously high charges from my state taxes this year? It was just the motivation I needed.

Every year I say it, but this is the last and final year I'm using this service. There's a free alternative. This is not a threat, this is simply my commitment to myself, my family and to my god up above that I'm done getting ripped off by TurboTax.

Re: is there an email address to contact TT?

xmasbaby0 — Mon, 02 Feb 2026 17:22:30 GMT

Not sure what you are seeing, but you cannot pay your TurboTax fees from a state refund. You can only pay your fees from a federal refund.

The “summary” given to you by TurboTax must have confused you. That summary just nets out the difference between a refund you are getting and an amount you owe. Or it adds two refunds or tax “due” amounts together.

The federal and state treasuries are completely separate from each other.

Your state tax due cannot be paid from a federal refund.

And….your federal tax due cannot be paid from a state refund.

Neither refund can be used to pay the amount due to the other one.

If you owe tax due, you have to pay it yourself by the filing deadline on April 15, 2026.

If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.

https://www.irs.gov/payments

https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card

https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212

https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-money-order/00/26403

To apply for a payment plan with the IRS

Apply Online for a Payment Plan

You must pay your state tax due using the state’s preferred method of receiving payment. For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0

WHAT IF I CANNOT PAY MY TAX DUE?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-payments/pay-taxes/L8aQBCpPO_US_en_US?uid=m9iryksw

@Leetheg

Re: is there an email address to contact TT?

Leetheg — Mon, 02 Feb 2026 17:33:09 GMT

Then what does this mean: Great news xxx!

Your refund has been processed and we’ve deducted your TurboTax fees from your name of state refund. You’ll see it in your account by the end of the day today.

Then it gives the State total before and after in a breakdown. Then I see it reflected on my bank account. Anything else? Ridiculous.

Re: is there an email address to contact TT?

mesquitebean — Mon, 02 Feb 2026 23:55:29 GMT

@ Leetheg wrote:
Then what does this mean: Great news xxx!
Your refund has been processed and we’ve deducted your TurboTax fees from your name of state refund. You’ll see it in your account by the end of the day today.

This was revised in recent months or so to allow for a TurboTax fees payment from either a Federal or state refund. Payment out of the state refund is less common, but possible in some cases. I'm not sure how they decide which one to use--perhaps state if the Federal is not large enough or was reduced. It's not common so folks in the forum won't be used to it yet. But the state possibility is mentioned twice in this FAQ:

FAQ: Can I pay with my refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/refund-processing-service/L3zANb1OR_US_en_US

@ xmasbaby0

Re: is there an email address to contact TT?

Toddferris — Fri, 13 Feb 2026 23:08:57 GMT

Your right this automated service is the worst service.I have ever experienced in my life.Absolutely ridiculous. I want to know why I was charged $89 when I did my own taxes without no help. And I only had the 1040 easy form, they said. If you'll have only that, then it's free I was charged but God forbid tried to get ahold of a human being. I finally got through from the stupid ass automated service and it says, oh, your estimated, wait time is between 55. Minutes in 1 hour and 5 minutes.Are you out of your friggin' mind?What is the matter with this place?I will never do my taxes through turbotax again

Re: is there an email address to contact TT?

xmasbaby0 — Fri, 13 Feb 2026 23:13:57 GMT

Everyone files on a Form 1040. There are no 1040A or 1040EZ forms---not since 2017. You can use the Free Edition if your return requires only Form 1040 without any extra forms or schedules. If you enter anything that requires an extra form or schedule, you trigger the upgrade to do-it-yourself Deluxe---which is a paid version of the softwareHOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady

WHY DO I HAVE TO PAY? I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now. Thanks to the tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition. Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules. If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.

TurboTax Online: Important Details about Filing Simple Form 1040 Returns

If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.

Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):

W-2 income
Interest, dividends or original issue discounts (1099-INT/1099-DIV/1099-OID) that don’t require filing a Schedule B
IRS standard deduction
Earned Income Tax Credit (EITC)
Child Tax Credit (CTC)
Student loan interest deduction
Taxable qualified retirement plan distributions
Examples of situations not included in a simple Form 1040 return:
- Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions
- Unemployment income reported on a 1099-G
- Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers)
- Stock sales (including crypto investments)
- Income from rental property or property sales
- Credits, deductions and income reported on other forms or schedules
  
  How can I see my TurboTax fees?
  
  https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k
  
  If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :
  - Remove Premium Services
  - Remove MAX Defend & Restore
  - Remove a state
  - Remove PLUS Help & Support
  - Remove Pay With Your Refund
    
    Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
    
    https://apps.irs.gov/app/freeFile/

@Toddferris

I need the $35 charge for a 5 day early return removed

ej_niemi — Mon, 09 Mar 2026 12:49:51 GMT

I received an email from Turbo Tax saying that I asked for a 5 day early return and would be billed $35. I did not sign up for this and this charge needs to be removed. I do not need my return 5 days early. Can you take care of this.

Thank You:

Eric Niemi

Re: I need the $35 charge for a 5 day early return removed

xmasbaby0 — Mon, 09 Mar 2026 14:54:16 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

@ej_niemi

I've signed in to file an extention three times!

theda331 — Sun, 05 Apr 2026 10:03:27 GMT

I have signed in three times to file an extension. It ONLY TAKES ME TO FILE YOUR TAXES! I am not ready to file taxes! Where is the direct link?

Re: I've signed in to file an extention three times!

Karis_F — Sun, 05 Apr 2026 14:55:07 GMT

You can file your Federal extension in TurboTax Online with this link:

File Federal Extension