topic Re: Software not letting me print return prior to e-filing in Get your taxes done using TurboTax

Software not letting me print return prior to e-filing

dbdd3 — Fri, 28 Feb 2025 19:02:50 GMT

Right before I e-file, I have the option to review my return and print it. I click the button, then it says this may take 2-3 minutes to prepare and after a minute or so, it stops with no option to view or print. Is this a known bug? How can this be fixed? Thank you.

Re: Software not letting me print return prior to e-filing

DoninGA — Fri, 28 Feb 2025 19:06:57 GMT

This is probably a web browser issue. Try clearing cache and cookies from your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US

If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

Re: Software not letting me print return prior to e-filing

dbdd3 — Fri, 28 Feb 2025 19:20:29 GMT

Thank you for your response, but I'm not using a web version of TurboTax. I'm using the desktop version.

Re: Software not letting me print return prior to e-filing

Kimyenbui — Tue, 11 Mar 2025 04:24:06 GMT

Im having the same problem. Im using the Turbotax App on destop

Re: Software not letting me print return prior to e-filing

Kimyenbui — Tue, 11 Mar 2025 04:44:09 GMT

Did you get it fixed yet? If so. Pls share it with me. Thank you

Re: Software not letting me print return prior to e-filing

VictoriaD75 — Tue, 11 Mar 2025 20:13:58 GMT

Try saving the return as a PDF on your device. Open the file and print from there.

@Kimyenbui

Re: Software not letting me print return prior to e-filing

Kimyenbui — Tue, 11 Mar 2025 22:02:35 GMT

It doesn’t let me save or print. It said it will take 2-3 minutes to prepare then the message disappeared and nothing happens. Im stuck on for a week now.

Re: Software not letting me print return prior to e-filing

JotikaT2 — Wed, 12 Mar 2025 23:31:33 GMT

If you are using a MAC, there has been progress made on resolving this issue. However, the expected release date is not for another 2 weeks.

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?