topic Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit in Get your taxes done using TurboTax

Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

jsek — Fri, 07 Mar 2025 22:36:30 GMT

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

KeshaH — Fri, 07 Mar 2025 22:52:18 GMT

When you see this screen, try logging out and logging back in. If you continue to experience this screen, clear your cookies and cache or log in with another browser.

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

jsek — Sat, 08 Mar 2025 02:35:23 GMT

Thank you for trying to help. I have already tried all of those things. I have talked to three different people on the telephone and no one can help me. It looks like I’m going to have to mail my taxes in. I have used Turbotax for years. This is the first time I have considered switching to another software.

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

MonikaK1 — Sat, 08 Mar 2025 23:43:10 GMT

What type of operating system do you have - Windows or Mac?

At what step in TurboTax were you when you saw the message?

If you already decided to mail your return:

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab:

@jsek

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

jsek — Sun, 09 Mar 2025 00:52:01 GMT

I'm using a MAC laptop. It was time to pay to file my state return. it said it was taking me to the online store to pay, but I kept getting this message. Spoke to 2 different customer service reps and 1 software specialist. No one had a solution. I pay to file my state every year, but this year I can't. someone on the support site said it was a billing issue, but neither of the reps could help. I screen-shared with them and they could see everything EXCEPT the error screen!

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

CatinaT1 — Mon, 10 Mar 2025 15:52:04 GMT

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

Re: Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit

jsek — Mon, 10 Mar 2025 20:29:43 GMT

I have already spoken to Customer Support and I told them that exact thing that you mentioned about blocked Billing. I asked if they could let me talk to someone who dealt with Billing and they said no we don’t have that. I have never run into such poor service from Intuit. I just printed my state taxes and will be mailing them instead of giving you the $25 to e-file them like I do every single year until now. I’m telling you your support people do not understand this issue. I wish it had been you that had answered the phone the three times that I called because you would’ve known what to do. I am so disappointed.