topic Re: Errors in Turbotax in Get your taxes done using TurboTax

Errors in Turbotax

fgdollar — Wed, 05 Mar 2025 22:36:02 GMT

Lots of errors this year when letting TurboTax guide me step-by-step:

1.When entering Charitable Donations, it accepts all the information but there is not a "Done" button. Therefore, when you go back to the Donation summary, the amounts are blank! Exiting the donations section sometimes fixes the problem and sometimes doesn't. I couldn't figure out the pattern.

2. When I entered rental property income, it said it would ask for expenses later. It never did! I went back to expenses manually. Then, when trying to add a dishwasher as a Rental Property Asset, it insisted on saying it was computers/electronics. I exited and came back in and it allowed me to enter it as an appliance.

3. One time when I was exiting, the tally at the top said my refund was in the $100.00 range. When I immediately reopened, it recalculated to be over $1200.

4. One time when I opened TurboTax, it said it was updating. OK, that is good. It is actually why I had exited and restarted. However, the update was to INSTALL NC TurboTax. I DID NOT ask for a state install. Fortunately, NC is what I will ultimately want, otherwise I would be really upset.

5. One time when I opened TurboTax, it updated and said it was restarting. It completely shut down instead.

Re: Errors in Turbotax

LindaS5247 — Thu, 06 Mar 2025 16:59:38 GMT

You could try logging out of the program and logging back in. You can also clear your cache and cookies. It really does help the functionality of the program.

Issues like slow loading times, incorrect display of website elements, or login problems, as the old cached information can conflict with the current version of a website, if you are using TurboTax Online.

‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Come back to TurboTax Community with any additional information or questions you may have and we will be glad to help you.

Re: Errors in Turbotax

fgdollar — Thu, 06 Mar 2025 21:03:25 GMT

Linda,

Your answer is not at all relevant as I am not using a browser. I have TurboTax installed on my laptop. No amount of clearing things out of a browser or switching browsers will affect TurboTax when no browser is involved.