topic Re: Unauthorized charge in Get your taxes done using TurboTax

Unauthorized charge

jjpcjp — Wed, 05 Mar 2025 16:13:17 GMT

Why was I charged an additional $40 in addition to $89 on my credit card for our 2024 taxes?

I don’t recall authorizing this charge.

Re: Unauthorized charge

xmasbaby0 — Wed, 05 Mar 2025 16:16:28 GMT

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Re: Unauthorized charge

DoninGA — Wed, 05 Mar 2025 16:19:08 GMT

In the File section of the program on Step 1 after you were shown the Order Summary, the following screen asked how you wanted to pay the TurboTax account fees. The options were Pay with a credit card or Pay with your federal tax refund. Apparently you chose to pay with the federal tax refund which has a $40 processing fee.

If you have not filed the tax return you can remove the processing fee, see this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/remove-pay-refund-fees-turbotax-online-change/L7UxC6ZZp_US_en_US?uid=m7w4eulc

Re: Unauthorized charge

NicolleR1 — Wed, 05 Mar 2025 16:41:18 GMT

You should review your fees in your TurboTax account to find out what type of fee you are being charged. Sometimes you start with the Free Edition (which is typically a simple form 1040), but as you enter more complex forms or sections you might be required to upgrade depending on your individual situation.

To locate the fees section, view the link below

How do I review my fees in TurboTax Online?

To see why are you being charged or to remove any non-desirable fees, click on the link below

Why am I being charged for TurboTax Free Edition?

If after reviewing your fees there is a charge that you don't agree with or that seems unauthorized, contact TurboTax Customer Support

TurboTax Phone Number