topic Re: Walkthrough does not work, presents a blank screen in Get your taxes done using TurboTax

Walkthrough does not work, presents a blank screen

brilliantatbreakfast — Wed, 05 Mar 2025 00:31:30 GMT

TurboTax just does not work. I got halfway through my return and then it stopped walking me through. I cleared cache, cookies, history in browser and did a cold reboot of my PC -- and still nothing. I started a new return, and as soon as I click "Walk me through everything" I get this blank screen and in the lower-left corner it says "no form." On the old return, I can get to a form by clicking the Forms button but it is never the right form. Here is what I get:
No forms show up

Re: Walkthrough does not work, presents a blank screen

MarilynG1 — Wed, 05 Mar 2025 01:43:48 GMT

When you say 'walk me through everything', there's a lot to load and things may get hung up. Try going to specific topics, like 'Income' or 'Deductions'.

When you select 'I'll choose what I work on', you'll get a list of all the topics so you can pick what to work on.

Try turning off all anti-virus software, make sure no other programs are running, and do all TurboTax stuff on your C drive.

You may want to uninstall/re-install. You won't lose your tax file you've created so far.

Here's more info on Troubleshooting TurboTax Desktop Issues and How to Turn Off Anti-Virus Programs.

@brilliantatbreakfast

Re: Walkthrough does not work, presents a blank screen

brilliantatbreakfast — Wed, 05 Mar 2025 02:12:01 GMT

I did all of this including re-downloading, uninstalling, and reinstalling TurboTax. I asked to enter items on my own for deductions, clicked on the part for entering property tax on cars, and I still just get the blank screen. If I click on "Deductions and Credits" again to get the choice of walking through everything or choosing, and I opt to choose, and start at the top for Visit All, it asks me about my home loan and when I didn't have one, I get the blank screen. Any other suggestions? This is maddening and I'm not able to finish my taxes! By the way, the same thing happens if I create a new file.

Re: Walkthrough does not work, presents a blank screen

MarilynG1 — Wed, 05 Mar 2025 02:46:22 GMT

Since we can't see your tax return, nor have knowledge of your computer/system configuration, I suggest you let the techs that can get into your computer help.

Here's how to Contact TurboTax Support/

@brilliantatbreakfast