URGENT - Unable to log into

ddscotts — Sat, 07 Apr 2018 16:45:02 GMT

Unable to log into TurboTax 2017 that I already completed - System is not accepting answer to my security questions - HELP!!!

Re: URGENT - Unable to log into

BettyJoP — Tue, 10 Apr 2018 16:35:37 GMT

We can help you recover your User ID or password

If you need help getting your TurboTax Online User ID or password, go to our account recovery page and follow the instructions.

For more detailed information, go to Forgot your TurboTax User ID or password?

If you have changed your email address and can no longer access the email you used to sign up for TurboTax, you can submit a request to change your email here.

Re: URGENT - Unable to log into

dfire1023 — Fri, 20 Dec 2019 14:37:24 GMT

when I try to log on to my account, it keeps repeating sign on

Re: URGENT - Unable to log into

DoninGA — Fri, 20 Dec 2019 14:46:27 GMT

@dfire1023 wrote:

when I try to log on to my account, it keeps repeating sign on

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Re: URGENT - Unable to log into

fourchorses — Fri, 12 Jun 2020 22:56:40 GMT

try to log in same log in comes back up

topic URGENT - Unable to log into in Get your taxes done using TurboTax

URGENT - Unable to log into

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Re: URGENT - Unable to log into