topic Re: Error when attempting to file my returns in Get your taxes done using TurboTax

Error when attempting to file my returns

foo54321 — Sun, 23 Feb 2025 18:52:20 GMT

When I click on file, then start the step 1 by pressing the button, I get the error below. I've tried on Windows and Mac with multiple browsers (Chrome, Edge, Safari, Brave) but get the same error. This has been happening for 2 days. Any pointers on how to fix this?

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

Re: Error when attempting to file my returns

JotikaT2 — Tue, 04 Mar 2025 04:31:43 GMT

Please try clearing your cache and see if that helps.

Re: Error when attempting to file my returns

foo54321 — Tue, 04 Mar 2025 14:36:04 GMT

Clearing cookies is something I had already tried and it did not help, but I called support and they filed at ticket for me. Then about a week later the issue was resolved.