topic I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block? in Get your taxes done using TurboTax https://ttlc.intuit.com/community/taxes/discussion/i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-taxes/01/3528466#M1305358 Tue, 03 Feb 2026 07:15:03 GMT ADreher1234 2026-02-03T07:15:03Z I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block? https://ttlc.intuit.com/community/taxes/discussion/i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-taxes/01/3528466#M1305358 Tue, 03 Feb 2026 07:15:03 GMT https://ttlc.intuit.com/community/taxes/discussion/i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-taxes/01/3528466#M1305358 ADreher1234 2026-02-03T07:15:03Z Re: I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block? https://ttlc.intuit.com/community/taxes/discussion/re-i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-taxes/01/3528474#M1305361 <P>HOW CAN I DOWNGRADE TO A LOWER VERSION</P> <P><A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady" target="_blank">https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady</A></P> <P>&nbsp;</P> Sat, 01 Mar 2025 05:11:32 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-taxes/01/3528474#M1305361 xmasbaby0 2025-03-01T05:11:32Z Re: I am being charged for live when I did not use it. The help team told me I need to start my t... https://ttlc.intuit.com/community/taxes/discussion/re-i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-t/01/3528477#M1305364 <P>You can downgrade to a TurboTax product that doens't involve TurboTax Live. &nbsp;Refer to the TurboTax Help article <A href="https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US" target="_blank">How do I downgrade to a different TurboTax Online product?</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 01 Mar 2025 05:13:53 GMT https://ttlc.intuit.com/community/taxes/discussion/re-i-am-being-charged-for-live-when-i-did-not-use-it-the-help-team-told-me-i-need-to-start-my-t/01/3528477#M1305364 SharonD007 2025-03-01T05:13:53Z