topic Re: Can't print or save to pdf in Get your taxes done using TurboTax

Can't print or save to pdf

HonestLedger — Wed, 26 Feb 2025 18:09:23 GMT

Federal and state were e-filed but now I can't save a copy or even print it. I have Home and Business 2024 which I've used for several years to do my family and friends taxes. Never had a problem until this year. I filed mine fine and printed. After efiling my friend's return, I wasn't able to print or download a copy. It doesn't say why, just doesn't give me the option to save when I get the pop up box.

No updates are available. Please advise. (Windows version, btw)

Thanks

Re: Can't print or save to pdf

DoninGA — Wed, 26 Feb 2025 18:19:00 GMT

So what happens when you click on File and the Print/Save for Your Records. Then Save a PDF, then Preview Print Copy? Can you view the PDF?

Re: Can't print or save to pdf

HonestLedger — Fri, 28 Feb 2025 22:59:15 GMT

Thanks for getting back to me.

The regular pop up comes up but there's no option to print or save. I tried both printing and saving as a pdf. The Form Selection screen pops up telling me to E-file state now but also says that Washington return isn't available to print or view.

But I really don't care about the Washington state return. I just want to be able to save the federal return. There's no option to print or save or even remove the state from the list.

I've thought about removing the state from the file since Washington state doesn't have income tax, but not sure if I can.

Any thoughts?

Re: Can't print or save to pdf

DoninGA — Fri, 28 Feb 2025 23:15:10 GMT

You may try to remove the WA state return, if it is a tax return. Click on Forms. When in Forms mode click on the File menu at the top left of the desktop program screen, then click on Remove State Return.

If that does not work or is not available. See if you can change how this WA return is filed. Click on the File tab. Then select File by Mail. Select Do not print mail my federal return to file by mail at this time. Finish the section and then see if you can Print or Save the return as a PDF.

Re: Can't print or save to pdf

HonestLedger — Fri, 28 Feb 2025 23:37:18 GMT

Yay. That worked.

Thanks bunches @DoninGA

Re: Can't print or save to pdf

Macs4ever — Fri, 07 Mar 2025 21:24:19 GMT

Interesting. I had similar problem here in NC. So, I opened in Forms, then tried to save as PDF. I was able to do this. It saved both Federal and State. I then printed the PDF. So, I now have both Federal and Stated in PDF and printed.

Re: Can't print or save to pdf

FLGTPD — Fri, 14 Mar 2025 17:23:33 GMT

I'm having the same problem--I can't get a PDF or a printed copy of my return at the "Save for Your Records" page OR using the "File => Print" pathway. This is true even if I only try to print the Federal return (unchecking the state returns). I have to file in three states, so I can't just eliminate those state returns. I've never had this problem after more than a decade with TurboTax.

Is there any way to contact a live Intuit/TurboTax human (I have TurboTax Advantage) to help me create a PDF I can review?

Re: Can't print or save to pdf

BrittanyS — Sat, 15 Mar 2025 14:12:32 GMT

You can sign up for notifications on this issue at the link below:

Why am I not able to print or save on TurboTax

Re: Can't print or save to pdf

FLGTPD — Wed, 19 Mar 2025 18:55:33 GMT

I see that Intuit knows this is a problem and I signed up for to be notified by Intuit when they address it--but I still haven't received any notifications and it still doesn't work. IS THERE ANY WAY TO TALK TO A LIVE HUMAN?

Re: Can't print or save to pdf

CatinaT1 — Fri, 21 Mar 2025 15:35:42 GMT

There was an update last night that MAY have solved your issue. Make sure you have the most updated software and try again.

Re: Can't print or save to pdf

Grandma17 — Sat, 22 Mar 2025 01:30:24 GMT

Having a similar problem.

Cannot save as PDF forms required for filing. Get a message that there are errors on my return.

When I check for errors, do not get any.

I am able to save all forms for records, and even get as far as to get an orange bar "Transfer returns now".

Tried to save the return, exit and log in again - still does not work.

Re: Can't print or save to pdf

jseirnealjrle — Fri, 16 May 2025 14:45:58 GMT

If you expand the size of the print center window you will see the 'Save to PDF' and 'Print Preview' buttons. The issue is that since WA state does not have a state income tax, the message on the lower right hand corner advising of this takes too much space, thus placing the 'Save to PDF' and ' Print Preview' button out of view. Once expanded in size, you are good to go. Hope this helps!

Re: Can't print or save to pdf

jseirnealjrle — Fri, 16 May 2025 14:49:04 GMT

The window where you request this may simply need to be resized. Make it bigger and scroll down and I would bet the 'Save to PDF' and 'Priant Preview' buttons might then show.

Re: Can't print or save to pdf

GarenCjii — Mon, 23 Mar 2026 18:16:31 GMT

I am using Turbotax deluxe that I purchased at Costco. I completed my fed and state(AZ) tax returns no problem. I E-filed fed return (accepted) I requested to mail state. tried to print finale copies as i usually do, forms selection page comes up showing the forms I selected I hit the "preview print" which is hilited. It does not print, but shows the forms as a list titled "book marks" with no way to print.

Re: Can't print or save to pdf

LeticiaF1 — Mon, 23 Mar 2026 18:49:34 GMT

See the following options to help you print your return:

Update TurboTax, then try Print Center again.
Save to PDF first: File > Save to PDF (Whole return with worksheets), then print the PDF from your PDF viewer.

@GarenCjii