topic Re: Missing order/receipt details in Get your taxes done using TurboTax

Missing order/receipt details

cburke1989 — Thu, 20 Feb 2025 17:10:29 GMT

Yesterday I was told my order for the 5 day early deposit could not be completed. I have my 846 and WMR also says refund sent. My DD 2-24 and I bank with discover bank. Okay well after calling in a few times I still never got any clarification on the matter. Basically I just wanted to know since new river bank or w/e they are called the bank that would have taken the $25 fee for 5 day early deposit since they could not deposit it early, I wanted where did my funds get sent back to? I know it was not Santa Barbara because aside from the $25 early deposit fee I paid all fees upfront, so where did my fund bounce back to??? Now here is the other concern as of an hour ago, under my receipt like where it shows what I paid to file my taxes through TT it is acting like there is no history or receipt now! Up until an hour ago I was able to see my fees I paid to turbo tax $83 as well as the $25 which of course said pending since it could not be completed …..

Re: Missing order/receipt details

LindaS5247 — Thu, 20 Feb 2025 18:24:18 GMT

You can review your fees using the instructions below to find out what fees you were charged. You can follow the instructions in this article to remove any unwanted Fees Why am I being charged for TurboTax Free Edition?

If you elected to receive your refund 5 day early, you should receive it 5 days earlier than the date you see on Where's My Refund. Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund. Due to the PATH Act, the IRS is required to hold refunds for customers with the CTC and EITC until March 3.

Once your return is accepted, you can use this link to check the status of your refund. Where’s My Refund?

Once the IRS processes your tax return and provides an issue date for the refund on the IRS refund site, you will count back five days from that date.

If you do not receive your refund five days earlier than the date on the IRS refund site, you will not be charged the $25 fee..

You can review your fees in TurboTax online as follows:

Go to the left side of your screen under "Tax Home"
Go to "Tax Tools" then "Tools"
The "Tools Center" Box will pop up
Click on "My Fees" to see a summary of your Turbo Tax Fees.

Your screens will look something like this:

Click here for information on "Where's My Tax Refund".

Click here for "What Does Accepted Mean?"

Re: Missing order/receipt details

cburke1989 — Thu, 20 Feb 2025 19:38:34 GMT

Hello thank you for responding, but I don’t mean to be rude or anything, but the part where you’re saying they hold refunds until March 3 for people on path is very incorrect. As thousands of people who were on path already got their funds in their bank yesterday and many of us who got our 846 code as well as WMR did update already to funds being sent. I do apologize, but it concerns me a little bit to take advice from somebody who’s giving me an incorrect date. Also the instructions that were given to me to find my receipt for the fees. I paid the TurboTax, which, as I mentioned earlier was showing on my dashboard until a couple of hours ago when it just randomly disappeared, those steps you gave me does not show me my receipt. I am still seeing the message that I have no records, but thank you for Attempting to answer my question. This is exactly why I will never use TurboTax again because the answers from the tax specialist are completely all over the place. Some of them might be right, but most of them are being made up and that’s a real shame

Re: Missing order/receipt details

KeshaH — Fri, 21 Feb 2025 01:50:54 GMT

If the deposit can't be made into the bank account, it typically reverts to a check to be sent to the address on file.

Re: Missing order/receipt details

Kdhb19 — Fri, 21 Feb 2025 03:06:00 GMT

I don’t have an answer, I am searching for the same answer. Just noticed on my TT account that the order details are missing. What in the world is going on with TT. I’m Hoping that means that maybe it has been sent to the cross river bank and is getting processed. 🤷🏼‍♀️

Re: Missing order/receipt details

Momm89 — Fri, 21 Feb 2025 06:21:40 GMT

Same here guys all day up until an hour ago wheneverrr I went on there I was always able to check to see just in case they wanted to send it to me early. I was just seeing if the 25 was refunded or completed either way I no longer can see the receipt at all and to tell me I don’t have one after I know I seen it all day is crazyyy I hope that would be their way of updating or they’re sending something because there’s no way of receipt just disappears like that

Re: Missing order/receipt details

Money2025 — Fri, 21 Feb 2025 08:27:02 GMT

Any update on why this happened?

Re: Missing order/receipt details

cburke1989 — Fri, 21 Feb 2025 11:18:32 GMT

So you mean since TT told me they could do a 5-day early deposit, then for w/e reason could not honor it, I do not know why because I called my bank and went over all of the requirements with them, and they said it should have been able to deposit, but you are telling me that I have to wait on a check from the IRS? I am going to get legal advice if that’s the case. There are so many people right now in my situation. I am sure lots of them would sign a petition. I spoke to Cross River Bank yesterday, they even said this has been a mess and it has caused a lot of issues. Also, is the fact my order receipt is missing? Thank goodness I am smart and saved everything when I filed on the 7th but this is absurd.

Re: Missing order/receipt details

cburke1989 — Fri, 21 Feb 2025 11:21:19 GMT

I will never use TT tax again. I have been sick for two days worrying where my money was sent to since they could not expedite the deposit. The scary thing is no one can tell me or most of us any thing.

Re: Missing order/receipt details

CatinaT1 — Fri, 21 Feb 2025 14:59:30 GMT

Is Where's My Refund telling you they are sending your refund by check or why do you think that is how your refund is coming?

Re: Missing order/receipt details

cburke1989 — Fri, 21 Feb 2025 15:48:39 GMT

My WMR does not show anything about a check. It actually says that my refund is being scheduled to be sent to my bank by the 24th. However, your agents there at TurboTax are the ones telling lots of people that if we paid our fees upfront our refund after being declined for five day early deposit would have to be sent via paper check from the third-party bank Cross River. As for the people who opted to have their fees taken out of their refund, they are being told, their funds were sent to Santa Barbara after the declined service and they can expect to see their refunds by the direct deposit date in their bank account. So, I feel as though this information should have been put into the terms and agreements for the early deposit section. Had I known there was a chance I’d have to wait on a paper check by paying my fees upfront and getting declined for it, I never would have opted into that service.

Re: Missing order/receipt details

CatinaT1 — Fri, 21 Feb 2025 15:58:26 GMT

The IRS will convert your refund to a mailed check if the bank used for Direct Deposit rejects the deposit. This usually happens if the name on the refund is not the name on the bank account or the account doesn't exist.

That is not your case though. For whatever reason, your 5 Days Early was declined. There is a few reasons why that might happen.

Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund 5 days ahead of when the IRS would have deposited your refund.
The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the 5 days early expectations.

Regardless, this should not effect the delivery of your refund to your selected account when you filed. I would expect you to receive your refund on the 24th by direct deposit.

Re: Missing order/receipt details

cburke1989 — Fri, 21 Feb 2025 16:09:03 GMT

OK so my question would be I’ve called the offset line several times and it’s not saying I have anything, where is my refund does not indicate that an adjustment was made, is there another way I can find out if that is the case, if I call the IRS, would they be able to tell me what they actually sent because I’m a bit concerned now about a possible offset as the other two reasons would not add up because my bank does do early deposits/real time deposits. I don’t expect to have any offsets but would like to know.

Re: Missing order/receipt details

CatinaT1 — Fri, 21 Feb 2025 16:13:39 GMT

The offset hotline is the best way to find out. The reasons I mentioned above are not all inclusive. I don't know what the other reasons could be, but those are the only ones we know about. I wouldn't panic. I know it's hard to wait, but there isn't anything you can do except wait until the 24th.

Re: Missing order/receipt details

Teenie0724 — Fri, 21 Feb 2025 20:44:25 GMT

Omg im.in the same situation same.exact sbtpg don't have an account opt to 5 days early said I won't b getting it cause path

. Where my money ddd 2/24 never again with tt

Re: Missing order/receipt details

mmiley — Fri, 21 Feb 2025 23:12:03 GMT

Mine is missing and im losing my mind! There is no transparency and i will never file through tt again.

Re: Missing order/receipt details

cburke1989 — Sat, 22 Feb 2025 02:26:53 GMT

They have done this to thousands of people I’m a part of several Facebook groups as well as Reddit and at first I thought there wasn’t many of us, but I’ve lost count. There is literally so many people. They have done this to and there’s already a few of them that’s contacted attorneys today about it. They’re trying to get a class action lawsuit together

Re: Missing order/receipt details

Ntessa1985 — Sat, 22 Feb 2025 03:08:30 GMT

Please 🤣🤣 it isnt even the 24th yet..or whatever your date is on your DDD. Clearly they couldnt give your money to you 5 days early refunded the money & now you just gotta wait. Now if you dont get your money by your ddd then i could see..yall just need to chill out & relax and go out and touch grass for real smh

Re: Missing order/receipt details

mmiley — Sat, 22 Feb 2025 03:26:34 GMT

So why are you here.? People venting about how they spend thier money and expectations of a service "Guaranteed" and this is your response.? Some people are used to transparency especially when you PAY for a service and cant see where your money is and used to getting it early but didnt. So with that being said that energy youre giving noone asked for. Keep Venting people cant nobody tell you how to feel about anything involving YOUR money. 🙄

Re: Missing order/receipt details

cburke1989 — Sat, 22 Feb 2025 03:53:05 GMT

It's not about me wanting the deposit early, and I don’t owe you an explanation. If you don’t like my post, feel free to move on—why waste your time commenting if it bothers you so much? Just as a side note, hundreds of people have had their funds withheld and don’t know where their money went after the early deposit was declined. We are being told they have no idea where this money went to after TurboTax said it got declined. Yet the IRS has told many of us they sent our funds out on the 18th going into the 19th after midnight at some point. This situation is not about me being upset; it relates to the lack of transparency and communication between the customers, TurboTax, and their business partners.